Property and lettings
The enquiry that comes at nine on a Sunday.
Someone finds a property they want on a portal and calls. If nobody answers, they call the next agent on the list. VoxHive answers, qualifies the enquiry and books the viewing before that happens.
The problem
Property enquiries do not respect office hours.
Property enquiries do not respect office hours. Somebody browses on a Sunday evening, finds something they like, and acts on the impulse immediately. That window is short and it closes.
By Monday morning the enquiry has usually gone somewhere else. You do not see the call you missed, only the instruction you did not win.
The same applies during the day. Everybody is out on viewings, the office phone rings, and the caller reaches voicemail from a business that spends heavily on portal listings to make that phone ring in the first place.
A worked conversation
How a real call goes.
Agent
Good evening, Harper and Vale. You are through to our AI assistant. How can I help?
Caller
I have seen the two bedroom flat on Sutton Road. Can I view it?
Agent
I can arrange that. Are you looking to buy or to rent?
Caller
Rent.
Agent
The rent is one thousand two hundred a month plus bills, available from the twentieth. When would suit for a viewing?
Caller
Saturday morning if possible.
Agent
I have eleven o'clock or half past twelve on Saturday.
Caller
Eleven.
Agent
Booked. Can I take your name and a number?
Every answer here comes from documents the business uploaded. Where the agent does not have an answer, it says so.
What it handles
What the agent covers for a branch.
Viewing bookings
Offers real slots and books them.
Property details
Rent, price, availability and specifics from your listings.
Valuation enquiries
Takes the details and flags them to the branch manager immediately.
Tenancy questions
Deposits, fees and terms from your own documents.
Maintenance reports
Logs the issue and notifies your management team.
Out of hours
Covers the evenings and weekends when most enquiries arrive.
Where a person is still better
Valuations are won by people, not by agents on the phone. The agent captures the enquiry and flags it, but a vendor deciding who to instruct wants to speak to you.
Negotiation is not something to delegate to software. The agent gives published prices and terms. It does not negotiate.
Complaints and disputes go to a person. The agent recognises when a caller is unhappy and passes them on rather than working through a script.
Setup
What the first week looks like.
- 1
Upload your fee structure, tenancy terms and standard property information.
- 2
Set your viewing availability, including who covers Saturdays.
- 3
We connect a number, or forward your existing line.
- 4
Decide where valuation enquiries go. Most branches send them straight to the manager's mobile.
FAQ
Questions from property and lettings.
It answers from what you upload. Most agents supply a document of current listings with rent, availability and key details, updated when stock changes. It will not invent a property or a price.
Stop losing the Sunday evening enquiry.
A twenty-minute walkthrough using your own listings and your viewing availability.
Or read more about how we work.