About VoxHive

What we do

VoxHive gives businesses an AI agent that answers their phone, email and web chat. The agent is trained on the company's own documents, such as policies, price lists, opening hours and procedures, rather than on general knowledge, so the answers a caller hears are the answers that business would give.

Why we built it

Most small businesses lose enquiries for an unremarkable reason: nobody was free to pick up. The call arrives while the team is already on the phone, or at half past six, or on a Saturday. The caller rings the next firm on the list.

The usual remedies both fail, in different ways. An answering machine collects messages that get returned hours later, by which point the customer has made other arrangements. An outsourced call centre answers quickly but knows nothing about the business, so it takes a name and a number and passes the problem back. We wanted something that answers on the first ring and actually knows the answer.

How we think about accuracy

An agent that invents an answer is worse than no agent at all. A missed call costs you an enquiry; a confidently wrong refund policy costs you money and trust. So VoxHive agents answer only from the documents a customer has uploaded. When the answer is not in there, the agent says so plainly and offers to pass the caller to a person.

Every call is transcribed and reviewable, so you can check what was said rather than take our word for it. When something is wrong, you correct the underlying document and the agent answers correctly from the next call onwards.

The company

VoxHive is a trading name of Veto Swarm Intelligence Ltd, registered in England and Wales, company number 17002319, registered office Apartment 18 Amber Court, Birmingham, B15 2NY. You can reach us at contact@voxhive.uk.