Your phone lines, answered.
An AI agent that handles your calls, emails, texts and web chat, trained on your own policies, documents and prices. Live in days, not months.
- No setup fee
- Cancel anytime
- UK data residency
Agent
Hi, you're through to our AI assistant. How can I help you today?
Caller
I need to know if my order's been dispatched yet.
Agent
Of course. Can I take your order number?
Caller
It's 48210.
- Latency
- 0.7s
- Availability
- 24/7
- Answered from your docs
- £3.99
168 hrs
Covered every week
0.7s
Average response time
6
Channels, one agent
5 days
Typical time to live
The problem
Most calls go unanswered.
Small teams miss calls during lunch, after five, and at weekends. Every missed call is a customer who rings someone else instead.
After five, nobody answers
Enquiries arriving outside working hours wait until morning, by which point the customer has moved on.
Your team is on the phone
Repetitive questions about delivery, opening hours and order status take up the time your people should spend on real problems.
Hiring doesn't scale
One person covers 40 hours a week. Covering evenings and weekends means three people, or nobody.
How it works
Four steps. About half a second.
01
It listens
Your caller speaks. Their words are transcribed in real time, with names and postcodes handled correctly.
02
It understands
The agent works out what they want, then searches your own documents for the answer.
03
It acts
It can verify an account, send a confirmation email or update your CRM while still on the call.
04
It answers
It replies in a natural voice. If it cannot help, it transfers to a colleague with the full context.
Product
One agent. Every channel.
Voice
A dedicated number your agent answers on the first ring, day or night. Keep your existing number if you prefer.
Forward your support inbox. Replies go out under your own domain, so customers never see a change.
Web chat
One line of code puts a chat bubble on your site. It answers from the same knowledge as your phone line.
SMS
Customers text your number and get an answer straight back. Same knowledge, same agent, no app to install.
Two billion people already have it open. Your agent handles WhatsApp messages and calls on the same number.
Your knowledge
Upload your policies, price lists and manuals. The agent answers from those and nothing else.
Who it's for
Built for businesses that live on the phone.
If your customers ring you with the same questions every day, an agent trained on your documents can handle most of them.
Trades and home services
Quotes, availability, callout charges, appointment booking.
Dental and veterinary
Appointment requests, opening hours, treatment prices, cancellations.
Property and lettings
Viewing requests, availability, tenancy questions, maintenance reports.
Professional services
New enquiries, fee structures, document requests, appointment booking.
Retail and e-commerce
Order status, delivery timescales, returns, stock enquiries.
Hospitality
Reservations, opening hours, dietary questions, group bookings.
Accuracy
It says "I don't know" when it doesn't know.
The most dangerous thing an AI can do on your phone line is invent a refund policy. VoxHive agents answer only from documents you have uploaded. When the answer isn't there, they say so and offer a human.
- Answers grounded in your own documents
- Escalates rather than guesses
- Every call transcribed and reviewable
Caller
Do you do price matching?
Agent
I don't have that information to hand. Would you like me to pass you to a colleague who can confirm?
A real answer from an agent with no price-matching policy in its knowledge base.
The maths
One person covers 40 hours. VoxHive covers 168.
| One hire | VoxHive | |
|---|---|---|
| Hours covered weekly | 40 | 168 |
| Simultaneous calls | 1 | Unlimited |
| Weekends and bank holidays | No | Yes |
| Sick leave and holiday | Yes | No |
| Time to start | 4 to 8 weeks | Days |
| Every call transcribed | No | Yes |
VoxHive is not a replacement for a good team. It is a way to stop losing the calls your team cannot physically take: the ones arriving while everyone is already on the phone, or long after the office has closed.
Agents transfer to a person whenever the caller asks or the agent cannot help, so a human stays in the loop for anything that matters.
Book a demoIntegrations
It works with the tools you already use.
Agents trigger actions through webhooks, so anything with an API can be connected, including through automation platforms like Make and n8n.
- HubSpot
- Salesforce
- Pipedrive
- Google Calendar
- Outlook
- Slack
- Shopify
- WooCommerce
- Zapier
- Make
- n8n
- Stripe
Connected via webhooks and automation platforms. Named tools are trademarks of their respective owners and imply no endorsement.
Trust
Built for regulated work.
UK data residency
Your data is stored in a London region.
UK GDPR
Data processing agreements available on request.
Callers are told
Every agent identifies itself as AI in its opening line.
Card data never stored
Sensitive digits are captured by keypad, never seen by the AI.
Tenant isolation
Enforced at the database level, not in application code.
Full audit trail
Recordings, transcripts and every action taken, on every call.
Pricing
Priced for the calls you actually take.
Every plan includes voice, email, SMS, WhatsApp and web chat. No setup fee, no per-seat charges, no minimum term.
Starter
£124
/ month, billed annually (£1,490)
400 minutes included
For a single line that keeps ringing.
- 1 AI agent
- 1 phone number
- Voice, email, SMS, WhatsApp and chat
- Knowledge base
- Appointment booking
- Call transcripts and recordings
- Email support
Growth
£333
/ month, billed annually (£3,990)
1,500 minutes included
For teams losing enquiries out of hours.
- 3 AI agents
- 3 phone numbers
- Everything in Starter
- Caller verification by PIN
- Custom email templates
- Escalation to your team
- Priority support
Scale
£749
/ month, billed annually (£8,990)
4,000 minutes included
For multi-site and high-volume operations.
- 10 AI agents
- 10 phone numbers
- Everything in Growth
- Multiple knowledge bases
- Advanced call analytics
- Data processing agreement
- Onboarding session
Enterprise
Let's talk
Bespoke pricing
Custom volume
For regulated work and bespoke integrations.
- Unlimited agents and numbers
- Custom integrations
- Dedicated infrastructure
- Named account contact
- Custom data residency
- SLA and support terms
Additional minutes charged at 25p. Text, email and chat conversations are unlimited on every plan.
All prices exclude VAT. Monthly plans cancel any time with 30 days' notice.
Not sure how many minutes you need?
Most single-site businesses use 300 to 600 minutes a month. We'll size it with you on the demo and move you between plans free of charge.
FAQ
Questions we get asked.
It answers from the documents you upload and nothing else. When the answer isn't in your knowledge base it says so and offers to transfer the caller. Every call is transcribed so you can check for yourself.
Get started
See it on your own numbers.
A twenty-minute walkthrough using your documents and your call scenarios. No slides.
- We'll load your own FAQ document
- You'll hear the agent answer live
- No commitment
Prefer email? Write to contact@voxhive.uk.
About text messages from VoxHive
We only send text messages to people who have given express consent by ticking the SMS box on a form on this website. Messages relate to your enquiry, your demo, and your account. Message frequency varies. Standard message and data rates may apply. Reply STOP to any message to opt out immediately and permanently. Reply HELP for assistance, or email contact@voxhive.uk. We never sell, rent or share mobile numbers or SMS consent data with third parties for marketing purposes.
Full detail in our Privacy Policy and SMS Terms.