Starter
£49
/ month, excluding VAT
100 AI voice minutes included
For small businesses and sole traders with lower call volumes.
- 1 AI receptionist
- 1 business phone number where applicable
- 24/7 AI call answering
Built for UK businesses
Never miss another customer enquiry.
Every enquiry answered instantly across phone, email, web chat and WhatsApp. Trained on your documents, not the internet.
- No card required
- No setup fee
- Cancel anytime
Live demo
Try VoxHive right now
This is a real VoxHive receptionist answering for a fictional business, VoxHive Demo Business. Ask about opening hours, services, prices, or request a callback. Then try asking something it could not possibly know.
No sign-up. No phone number. Takes 30 seconds.
Your browser will ask for microphone access. Calls end automatically after five minutes.
- Available 24/7
- Trained on your documents
- Books appointments automatically
- Phone, email, chat and WhatsApp
- UK hosted, data protection by design
Why businesses switch to VoxHive
Everything your front desk needs to do, without the limitations.
| Category | Traditional front desk | VoxHive |
|---|---|---|
| Availability | Office hours | 24/7, every day of the year |
| Capacity | One conversation at a time | Handles multiple conversations simultaneously |
| Training | Manual onboarding | Trained on your documents and policies |
| Channels | Usually phone only | Phone, email and web chat (WhatsApp integration in progress) |
| Knowledge | Relies on training and memory | Answers from your approved knowledge base |
| After-hours enquiries | Voicemail | Answered immediately |
| Consistency | Varies between staff | Same high standard every conversation |
| Cover | Holidays and sickness require cover | Always available |
| Appointments | Books manually | Books appointments during the conversation |
| Typical annual cost | £30k to £40k+ including NI, pension and leave | From £49 per month |
Availability
Office hours
24/7, every day of the year
Capacity
One conversation at a time
Handles multiple conversations simultaneously
Training
Manual onboarding
Trained on your documents and policies
Channels
Usually phone only
Phone, email and web chat (WhatsApp integration in progress)
Knowledge
Relies on training and memory
Answers from your approved knowledge base
After-hours enquiries
Voicemail
Answered immediately
Consistency
Varies between staff
Same high standard every conversation
Cover
Holidays and sickness require cover
Always available
Appointments
Books manually
Books appointments during the conversation
Typical annual cost
£30k to £40k+ including NI, pension and leave
From £49 per month
VoxHive works alongside your existing team. Use it for overflow, after-hours, and routine enquiries, or as a standalone solution.
The cost of a missed enquiry
A missed call is not just one lost customer. It is a lost referral, a negative review, and a competitor who picked up the phone. Most businesses miss 20 to 40 percent of inbound calls. After hours, weekends, lunch breaks, busy periods. Every one of those is someone who needed your help and went elsewhere. VoxHive makes sure that never happens. Every call answered. Every chat replied to. Every email handled. Around the clock, using your own business knowledge.
168 hrs
Covered every week
0.7s
Average response time
6
Channels, one agent
5 days
Typical time to live
The problem
Most calls go unanswered.
Small teams miss calls during lunch, after five, and at weekends. Every missed call is a customer who rings someone else instead.
After five, nobody answers
Enquiries arriving outside working hours wait until morning, by which point the customer has moved on.
Your team is on the phone
Repetitive questions about delivery, opening hours and order status take up the time your people should spend on real problems.
Hiring doesn't scale
One person covers 40 hours a week. Covering evenings and weekends means three people, or nobody.
How it works
Four steps. About half a second.
01
It listens
Your caller speaks. Their words are transcribed in real time, with names and postcodes handled correctly.
02
It understands
The agent works out what they want, then searches your own documents for the answer.
03
It acts
It can verify an account, send a confirmation email or update your CRM while still on the call.
04
It answers
It replies in a natural voice. If it cannot help, it transfers to a colleague with the full context.
Product
One agent. Every channel.
Voice
A dedicated number your agent answers on the first ring, day or night. Keep your existing number if you prefer.
Forward your support inbox. Replies go out under your own domain, so customers never see a change.
Web chat
One line of code puts a chat bubble on your site. It answers from the same knowledge as your phone line.
SMS
Customers text your number and get an answer straight back. Same knowledge, same agent, no app to install.
Two billion people already have it open. Your agent handles WhatsApp messages and calls on the same number.
One knowledge base behind all five
Upload your policies, price lists, opening hours and procedures once. Every channel answers from the same material, so a caller and a website visitor get the same answer to the same question. When something changes, you update the document and every channel is correct from the next conversation onwards.
Answers only from your documents
Never from general knowledge or guesswork
Says so when it does not know
Then offers to pass the caller to a person
Corrections take effect immediately
Update the document, no retraining needed
Built to keep your business responsive
Always on. Always ready.
VoxHive handles customer conversations across your channels so your team can focus on the work that matters.
24/7
Availability
Your AI receptionist can answer enquiries day and night.
Always
Ready to answer
Your AI receptionist is there when your team cannot get to the phone.
5
Channels
Voice, email, web chat, SMS and WhatsApp.
Multiple
Conversations at once
Handle simultaneous enquiries without relying on a single receptionist.
1
Knowledge source
One approved business knowledge base across every connected channel.
Who it's for
Built for businesses that rely on customer conversations.
Whether you are running a dental practice, managing properties, serving guests, working on-site or supporting business customers, VoxHive can be configured around the way your business works.
Dental Practices
AI receptionist for dental practices, handles patient calls, appointment enquiries and emergency routing.
Home Services & Trades
AI receptionist for plumbers, electricians and tradespeople, captures leads and handles emergency calls.
Estate Agents & Property
AI receptionist for estate agents, captures viewing requests, property enquiries and landlord calls.
Hotels & Hospitality
AI receptionist for hotels and guest accommodation, handles room enquiries, booking requests and guest messages.
Legal & Law Firms
AI receptionist for solicitors and law firms, captures new enquiries and qualifies leads.
Restaurants & Cafes
AI receptionist for restaurants, handles table enquiries, booking requests and menu questions.
Explore all industries
VoxHive supports businesses across 20 UK industries.
Accuracy
It says "I don't know" when it doesn't know.
The most dangerous thing an AI can do on your phone line is invent a refund policy. VoxHive agents answer only from documents you have uploaded. When the answer isn't there, they say so and offer a human.
- Answers grounded in your own documents
- Escalates rather than guesses
- Every call transcribed and reviewable
Try VoxHive right now
This is a real VoxHive receptionist answering for a fictional business, VoxHive Demo Business. Ask about opening hours, services, prices, or request a callback. Then try asking something it could not possibly know.
No sign-up. No phone number. Takes 30 seconds.
Your browser will ask for microphone access. Calls end automatically after five minutes.
Try asking about something the practice would not have documented, such as parking charges or whether they sell toothbrushes.
The maths
One person covers 40 hours. VoxHive covers 168.
| One hire | VoxHive | |
|---|---|---|
| Hours covered weekly | 40 | 168 |
| Simultaneous calls | 1 | Unlimited |
| Weekends and bank holidays | No | Yes |
| Sick leave and holiday | Yes | No |
| Time to start | 4 to 8 weeks | Days |
| Every call transcribed | No | Yes |
VoxHive is not a replacement for a good team. It is a way to stop losing the calls your team cannot physically take: the ones arriving while everyone is already on the phone, or long after the office has closed.
Agents transfer to a person whenever the caller asks or the agent cannot help, so a human stays in the loop for anything that matters.
Book a demoIntegrations
It connects to what you already run.
Agents do not just answer questions. They trigger real actions during a conversation, through webhooks that reach any system with an API.
Direct webhooks
When an agent needs to do something, it calls your endpoint with the details and waits for a reply. If your system has an API, an agent can reach it.
Automation platforms
Connect through Make, n8n or Zapier to reach several thousand applications without writing code. Useful where you want a CRM updated or a notification sent without building anything yourself.
Built-in booking
Appointment booking works out of the box, with real availability, buffers, opening hours and cancellations. No integration required.
Commonly connected: CRMs, calendars, order systems, help desks and messaging tools. We will map yours on the demo.
Trust
Built for regulated work.
UK data residency
Your data is stored in a London region.
UK GDPR
Data processing agreements available on request.
Callers are told
Every agent identifies itself as AI in its opening line.
Card data never stored
Sensitive digits are captured by keypad, never seen by the AI.
Tenant isolation
Enforced at the database level, not in application code.
Full audit trail
Recordings, transcripts and every action taken, on every call.
Pricing
AI receptionist pricing that grows with your business
Start small and scale as your customer conversations grow. Every plan gives you an AI receptionist designed to answer enquiries, capture opportunities and help your business stay responsive 24/7.
14-day free trial • No credit card required
Business
£99
/ month, excluding VAT
400 AI voice minutes included
For growing businesses that want AI handling calls and enquiries across day-to-day operations.
- Everything in Starter
- Email handling
- Appointment and availability workflows
Growth
£199
/ month, excluding VAT
900 AI voice minutes included
For growing teams with higher enquiry and call volumes.
- Everything in Business
- 3 AI receptionists
- 3 phone numbers
Scale
£399
/ month, excluding VAT
2,000 AI voice minutes included
For busy businesses and multi-location operations with substantial communication volumes.
- Everything in Growth
- 10 AI receptionists
- 10 phone numbers
Enterprise
Custom
Tailored to your volumes
Custom AI voice allowance
For larger organisations needing higher volumes, multiple locations or bespoke deployment.
- Custom AI voice allowance
- Multiple AI receptionists and phone numbers
- Multi-location deployment
Additional AI voice usage is charged at £0.25 per minute on Starter, Business, Growth and Scale. Enterprise usage and overage pricing is agreed with you.
All prices exclude VAT. Plans cancel in accordance with your subscription terms.
Compare all plan features
| Feature | Starter | BusinessMost popular | Growth | Scale | Enterprise |
|---|---|---|---|---|---|
| Monthly price | £49 | £99 | £199 | £399 | Custom |
| Included AI voice minutes | 100 | 400 | 900 | 2,000 | Custom |
| 24/7 AI receptionist | |||||
| Business Knowledge Hub | |||||
| Appointment booking | |||||
| Web chat | |||||
| Email handling | |||||
| SMS | Not available | Not available | Not available | Not available | Not available |
| Integration in progress | Integration in progress | Integration in progress | Integration in progress | Integration in progress | |
| Call transcripts and summaries | Included | Included | Included | Included | Included |
| Lead and customer capture | Included | Included | Included | Included | Included |
| Advanced analytics | |||||
| Custom integrations and API | |||||
| AI receptionists | 1 | 1 | 3 | 10 | Custom |
| Phone numbers (multi-location) | 1 | 1 | 3 | 10 | Custom |
| Additional AI voice usage | £0.25/min | £0.25/min | £0.25/min | £0.25/min | Custom / negotiated |
| Support | Email support | Email support | Priority support | Priority support | Priority support and SLA options |
SMS and WhatsApp are shown as their real current status rather than as included features.
View complete plan details
Starter
- 1 AI receptionist
- 1 business phone number where applicable
- 100 AI voice minutes a month
- 24/7 AI call answering
- Business Knowledge Hub
- Customer enquiry capture
- Appointment booking
- Web chat
- Call transcripts and summaries
- Human escalation and message capture
- Full VoxHive dashboard access
Business
- Everything in Starter
- 400 AI voice minutes a month
- Email handling
- Appointment and availability workflows
- Lead qualification
- Customer detail capture
- Custom email templates
- Caller verification by PIN
Growth
- Everything in Business
- 900 AI voice minutes a month
- 3 AI receptionists
- 3 phone numbers
- Advanced call analytics
- Higher workflow limits
- Priority support
Scale
- Everything in Growth
- 2,000 AI voice minutes a month
- 10 AI receptionists
- 10 phone numbers
- Multi-location support
- Multiple knowledge bases
- Data processing agreement
- Priority support
Enterprise
- Custom AI voice allowance
- Multiple AI receptionists and phone numbers
- Multi-location deployment
- Custom integrations and advanced workflows
- Priority onboarding and support
- SLA options and negotiated overage rates
Prefer to talk it through? Call us on 0121 769 3624
Not sure how many minutes you need?
Most single-site businesses use 300 to 600 minutes a month. We will size it with you on the demo and move you between plans free of charge.
FAQ
Questions we get asked.
No. VoxHive never invents answers. The AI only answers using the knowledge you upload. If it cannot find the information, it tells the caller it does not know and offers to transfer them to a member of your team or take a message instead of guessing. Every conversation is transcribed so you can review exactly what was said. If you update your knowledge, the AI uses the new information from the next conversation onwards.
Get started
See it on your own numbers.
A twenty-minute walkthrough using your documents and your call scenarios. No slides.
- We'll load your own FAQ document
- You'll hear the agent answer live
- No commitment
Prefer email? Write to contact@voxhive.uk.
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