VoxHive

Knowledge Centre

Guides, insights and practical advice on AI receptionists, customer communication and business automation.

Featured guides

What Is an AI Receptionist?

A complete guide to how AI receptionists work, what they cost, and whether they are right for your business.

Read guide

How AI Phone Answering Works

From the moment a caller dials to the moment an appointment lands in your diary, explained without the jargon.

Read guide

Choosing an AI Receptionist for Your Business

The questions worth asking before you commit, and the answers that should make you walk away.

Read guide

Browse by topic

AI Receptionists

How AI receptionists work, what they can and cannot do, and how to judge whether one fits your business.

(5 articles)

Phone Answering

Practical guidance on answering calls reliably: call routing, out-of-hours cover, voicemail and message taking.

(3 articles)

Customer Service

Handling enquiries well across phone, email and chat, and keeping answers consistent whoever replies.

(0 articles)

Business Growth

Turning more of your enquiries into booked work, without adding headcount or longer hours.

(0 articles)

Industry Guides

Sector-specific guides covering the calls each industry receives, what callers ask, and how VoxHive is configured for them.

(5 articles)

Product Updates

What has changed in VoxHive, and what it means for your agent.

(0 articles)

Industry guides

One guide per sector: the calls that come in, what callers ask, the information worth giving your receptionist, and what it should never attempt. Start with how VoxHive works for different industries.

Dental PracticesHow dental practices use an AI receptionist to handle booking, emergency triage rules, and NHS versus private enquiries without missing a call.Medical & Healthcare ClinicsHow medical and healthcare clinics use an AI receptionist to manage appointments, prescription and referral requests, and route urgent calls without giving clinical advice.Veterinary PracticesHow veterinary practices use an AI receptionist to book appointments, triage out-of-hours emergencies, and separate farm and small animal calls.Legal & Law FirmsHow law firms use an AI receptionist to manage new enquiries, conflict checks, and client confidentiality without ever giving legal advice.Accountants & Professional ServicesHow accountancy and professional services firms use an AI receptionist to manage client enquiries, deadline-driven calls, and new client onboarding without giving tax advice.Estate Agents & PropertyHow estate and letting agents use an AI receptionist to handle viewing requests, valuation enquiries and landlord or tenant calls without losing a lead to voicemail.Insurance & Financial ServicesHow insurance brokers and financial services firms use an AI receptionist to handle policy queries, first notification of loss and complaint routing without ever giving advice.Hotels & HospitalityHow hotels use an AI receptionist to handle room availability, rate questions, cancellations and group enquiries even when the front desk is busy with guests.Restaurants & CafesHow restaurants and cafes use an AI receptionist to take table bookings, handle large party and private dining enquiries, and route allergen questions safely to staff.Beauty Salons & Med SpasHow beauty salons and med spas use an AI receptionist to book treatments, manage patch test requirements and practitioner availability, without giving clinical or cosmetic advice.Home Services & TradesHow plumbers, electricians, heating engineers and other tradespeople use an AI receptionist to catch emergency calls, book jobs and take accurate details while on the tools.Automotive & Vehicle ServicesHow garages, MOT centres and car dealerships use an AI receptionist to book services by registration number, handle MOT reminders and answer parts and courtesy car questions without leaving the workshop phone unanswered.Gyms, Fitness & WellnessHow gyms, studios and wellness businesses use an AI receptionist to answer membership and class questions, handle freezes and cancellations, and route health queries safely, even outside staffed hours.Education & TrainingHow schools, colleges and training providers use an AI receptionist to answer admissions and course questions, handle term date and funding queries, and route safeguarding calls to staff immediately.Recruitment & StaffingHow recruitment agencies and staffing businesses use an AI receptionist to register candidates, take employer vacancy briefs and handle timesheet queries, while keeping candidate and salary details confidential.Property ManagementHow a UK property management firm can use an AI receptionist to triage maintenance reports, route rent queries and handle landlord updates without leaving tenants waiting.Construction & Building ServicesHow construction and building services firms can use an AI receptionist to handle project enquiries, subcontractor calls and site logistics without site staff leaving the tools.B2B ServicesHow B2B service providers can use an AI receptionist to qualify sales enquiries, route existing client support and handle procurement calls without a receptionist desk.Transport & LogisticsHow transport and logistics operators can use an AI receptionist to handle delivery status calls, missed collection reports and quote enquiries without pulling dispatch off the phones.Facilities & MaintenanceHow facilities and maintenance providers can use an AI receptionist to log reactive jobs with the right priority, coordinate planned visits and handle out of hours callouts.

Latest articles

Every article

The full Knowledge Centre library, newest first.

Ready to stop missing enquiries?

See how VoxHive answers your calls, emails and web chats using your own business knowledge.

Book a demo

Or read our guide to AI receptionists.