AI Receptionist for Automotive & Vehicle Services
An AI Receptionist Built for UK Automotive Businesses
VoxHive answers customer calls, handles routine enquiries, captures service and sales details and supports configured appointment, callback and lead workflows.
The problem
Customers call while your team is on the workshop floor or with another buyer.
Service advisors are at the desk with a customer, technicians are under a vehicle and sales staff are mid-handover. The phone still rings, and the caller usually wants something simple.
VoxHive answers those calls, establishes the reason for the enquiry and captures the relevant details, including vehicle information where your process requires it, so nothing depends on someone being free at that moment.
What VoxHive handles
What VoxHive handles for Garages, MOT Centres & Automotive Services
Each of these can be configured for your business, using your own wording and call-handling rules.
- MOT booking requests
- Service and repair booking requests
- Vehicle registration captured with the enquiry
- Fault descriptions captured for your technicians
- Opening hours, location and courtesy car questions
- Price questions answered only where you have approved a price
- Progress-chasing calls routed to your team
- Out-of-hours and weekend call handling
- Callback capture with name, number and vehicle
- Web chat and email enquiries from the same knowledge
- Call summaries and transcripts in your dashboard
In action
See VoxHive in action
An example of the kind of conversation VoxHive can be configured to handle for garages, mot centres & automotive services.
Customer
My MOT runs out next week, have you got anything Thursday?
VoxHive
I can check that for you. Thursday we have 9:20am or 2pm free for an MOT. Could I take the registration and your name? I'll get it booked in and confirm the time with you before we finish.
Example only. Live answers come from the information your business approves.
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your garages, mot centres & automotive services
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Service and sales enquiries
Two very different call types on the same number.
On the service side, callers ask about booking a service, an MOT where that applies to your business, a repair or a warning light, plus opening hours, location and courtesy-car or waiting arrangements you have published.
On the sales side, callers ask about a vehicle they have seen, want to arrange a test drive, or want to talk about part-exchanging their current car. VoxHive is configured to tell those conversations apart and follow the workflow you have set for each.
Technical boundary
Enquiry handling, not mechanical diagnosis.
VoxHive should not diagnose faults, assess vehicle safety or recommend repairs unless using explicit approved business information. Technical judgement remains with appropriately qualified staff.
Where a caller describes a symptom, VoxHive records what they said in their words and passes it to your service team, rather than suggesting a likely cause or an estimated repair cost.
Sales boundary
Leads captured properly, decisions left to your team.
VoxHive does not value a vehicle, quote a part-exchange figure, make finance or credit decisions or confirm that a specific car is still in stock unless that information is genuinely available through an approved connected system.
It captures the enquiry: the vehicle or listing of interest, the caller's details, whether there is a part-exchange to discuss and when they can be reached, then hands it to the person who can answer properly.
Bookings and callbacks
Workshop and test-drive requests, captured to your rules.
Where connected to your workshop diary or scheduling system, appointment actions follow the integration and workflow enabled.
Without a live connection, VoxHive captures the request with the details your advisors need, including registration and preferred dates, and your team confirms the slot. VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Approved business knowledge
Your business information. Not generic automotive answers.
VoxHive works from the information you approve: services you offer, published pricing where you supply it, opening hours, site locations, brands and vehicle types you handle, and your rules for how service and sales enquiries should be captured and routed.
Anything beyond that, including anything technical or financial, is captured as an enquiry for your team rather than answered on your behalf.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Calls answered beyond workshop hours.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved business information, from first thing to after close.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls when service advisors are busy?
Yes. When your advisors are with customers or on another line, VoxHive can handle configured routine enquiries and capture the detail needed for a call back.
Can it capture service or MOT requests?
It can capture service and, where relevant to your business, MOT requests, including vehicle registration, the reason for the visit and preferred dates. Where connected to your workshop diary, actions depend on the integration enabled; otherwise your team confirms the booking.
Can it handle vehicle sales enquiries?
It can capture sales enquiries, including the vehicle of interest, contact details and whether there is a part-exchange to discuss, then route them to your sales team. It does not quote finance, values or confirm stock on your behalf.
Can it diagnose vehicle faults?
No. VoxHive should not diagnose faults, assess vehicle safety or recommend repairs unless it is repeating explicit approved business information. It records what the caller describes and passes it to qualified staff.
Can it arrange test-drive or callback requests?
It can capture test-drive and callback requests to your configured workflow. Where connected to a scheduling system, the available actions depend on the integration enabled; otherwise the request is confirmed by your team.
Does it integrate with dealership or garage software?
Integration requirements depend on the systems you use and the workflow required. We do not claim a named dealer or garage management integration unless it is currently supported, so requirements are discussed during onboarding.
Ready for your business
We will walk through how garages, mot centres & automotive services use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in garages, mot centres & automotive services? Read our practical guide to AI receptionists for garages, mot centres & automotive services, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.