AI Receptionist for B2B Services
An AI Receptionist Built for UK B2B Service Businesses
VoxHive answers business enquiries, captures prospective-client details, handles routine questions and supports configured lead, appointment and callback workflows.
The problem
New business enquiries can arrive while your team is focused on existing clients.
In a service business the people who would answer the phone are usually the people delivering the work: in a meeting, on a client call or heads-down on a deadline.
VoxHive answers instead, establishes whether the caller is a prospect or an existing client, deals with routine questions from your approved information, and structures everything else so your team can follow up properly.
What VoxHive handles
What VoxHive handles for B2B Services
Each of these can be configured for your business, using your own wording and call-handling rules.
- Client enquiries
- Lead capture
- Meeting requests
- Service enquiries
- Callback requests
- Office information
- Partner enquiries
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your b2b services
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Enquiry types
What a B2B line is actually asked.
New business enquiries from companies that have found you and want to know whether you can help. Messages from existing clients for a named person or account lead. Questions about a specific service and how you work.
Alongside those: callback requests, meeting requests, general pricing questions where you have approved the information, and the basics of where you are and how to reach the right department.
VoxHive is configured to tell these apart quickly and treat each on its own path, so a live client message is not handled like a cold enquiry.
Enquiry capture
Capture useful context before your team follows up.
VoxHive can collect appropriate contact details, company information and the reason for the enquiry according to your configured workflow, including the service in question, rough scale or timescale where you ask for it, and the best time to speak.
It captures and structures that enquiry information for your team. It does not decide whether an enquiry is worth pursuing, or present a score or qualification outcome unless such a workflow has been specifically configured for you and reflects what actually happens.
Commercial boundary
Nothing is committed on your behalf.
VoxHive should not negotiate contracts, agree pricing outside your approved information, accept commercial terms, make credit decisions, sign agreements or make commitments on behalf of the company.
Where a caller pushes for a figure or a decision, it explains that a member of your team will confirm and captures the enquiry. Commercial authority stays with your people.
Meetings
Meeting and callback requests, without false certainty.
Where connected to your booking or scheduling system, meeting requests can be handled according to the rules you configure.
Where there is no live connection, VoxHive captures the request and the caller's availability and your team confirms the time, so nobody leaves the call believing a meeting is in the diary when it is not.
Approved company knowledge
Your company's information. Not generic AI answers.
VoxHive answers from what your company supplies: what you do and who you do it for, your service lines, general pricing information where you approve it, office and contact details, and how each type of enquiry should be routed.
When an enquiry goes beyond that, it says the answer is not available to it, captures the context and passes it on under your configured workflow rather than improvising a commercial answer.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Cover the line while your team delivers work.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Every enquiry is captured to the same structure, so follow-up starts from the same information each time.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting after a campaign or launch.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls while our team is with clients?
Yes. When your team is in meetings, delivering work or already on another call, VoxHive can take the call, handle configured routine questions and capture the rest for follow-up.
Can it handle new business enquiries?
It can explain what your company does using approved information, establish what the caller needs and capture a structured enquiry for your team. It does not accept a customer or agree terms.
What information does it capture from an enquiry?
Whatever your configured workflow asks for, typically contact details, company information, the service in question, rough timescale and the best time to speak. It captures and structures the enquiry rather than producing a qualification score.
Can it answer pricing questions?
It can give general pricing information where you have supplied and approved it. Anything that depends on scope is explained as needing a member of your team, and the enquiry is captured.
What happens if it can't answer something?
It says the information is not available to it and captures the question with the caller's details, instead of improvising an answer about your services or commercial terms.
Does VoxHive integrate with our CRM?
Integration requirements depend on the CRM or system you use and the workflow required. We do not claim a named CRM integration unless it is currently supported, so requirements are discussed during onboarding.
Ready for your business
We will walk through how b2b services use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in b2b services? Read our practical guide to AI receptionists for b2b services, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.