AI Receptionist for Beauty Salons & Med Spas
An AI Receptionist Built for UK Beauty Salons & Med Spas
VoxHive answers customer calls 24/7, handles routine enquiries, captures customer details and supports configured booking and callback workflows using your business's approved information.
The problem
Your team may be with a client when the next call comes in.
When your team is delivering treatments, speaking with customers or managing the salon, answering every incoming call immediately can be difficult.
VoxHive provides an additional front-desk layer that can handle routine enquiries, capture customer details and support configured appointment workflows while your team stays focused on the customer in front of them.
What VoxHive handles
What VoxHive handles for Beauty Salons & Med Spas
Each of these can be configured for your business, using your own wording and call-handling rules.
- Treatment enquiries
- Appointment requests
- Pricing questions
- Opening hours
- Cancellation enquiries
- Practitioner enquiries
- Callback requests
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your beauty salons & med spas
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Enquiry types
New customers and regulars, told apart from the first question.
First-time callers usually want to know what you offer, roughly what it costs, how long a treatment takes and when you are open. Existing customers more often want to move, confirm or cancel something, or ask an administrative question about a booking they already have.
VoxHive is configured to recognise the difference and follow the path you set for each, so a regular asking to rearrange is not handled like a cold enquiry.
Appointments
Appointment enquiries, handled honestly.
Where connected to your booking or scheduling system, the actions available depend on the integration and workflow enabled. Without a live connection, VoxHive captures the appointment request with the caller's details and preferences and passes it to your team.
It does not tell a customer a slot is confirmed unless a configured workflow genuinely confirms it. Cancellation and rescheduling requests follow your own notice and deposit rules as supplied.
Out of hours
Evening and weekend enquiries still get answered.
Many salon enquiries arrive after closing, when someone is scrolling on their phone. VoxHive can answer those calls, give approved information and capture callback requests so your team starts the next day with the enquiry already written down.
You keep control of what it may discuss, what it must escalate and which questions should always be answered by a member of your team.
Approved salon knowledge
Your services and policies. Not generic AI answers.
VoxHive answers from what your salon or clinic approves: treatments and services you offer, prices where you publish them, opening hours, deposit and cancellation policies, and how each type of enquiry should be handled.
For med-spa and aesthetic treatment enquiries it provides approved administrative information only. It does not assess suitability for a treatment or offer any form of clinical opinion.
When something falls outside that approved information, it says so and captures the enquiry for your team rather than improvising an answer.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Cover the phone while your team is on the floor.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
The same approved answers about treatments, prices and policies, whether the call comes at 10am or 10pm.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed calls and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
What kinds of salon calls can VoxHive handle?
Routine enquiries: what treatments and services you offer, published prices, treatment durations, opening hours, location and parking, deposit and cancellation policies, plus callback and appointment enquiry capture.
Can VoxHive answer questions about aesthetic or med-spa treatments?
It can give approved administrative information only, such as what a treatment is called, its published price and how long an appointment is scheduled for. It must not diagnose a condition, assess whether a treatment is suitable for someone or give any clinical or medical advice.
Can it book appointments for us?
Where connected to your booking or scheduling system, the available actions depend on the integration and workflow enabled. Otherwise it captures the request, preferred times and the customer's details for your team, without claiming a booking is confirmed.
What happens if a customer asks something it doesn't know?
It explains that the information is not available to it and captures the question with the caller's details, rather than guessing at a price, a treatment detail or a policy.
Can it take calls when the salon is closed?
Yes. VoxHive can answer out-of-hours calls, give approved information and capture callback or appointment enquiries so your team can respond when you reopen.
Does VoxHive integrate with our salon booking software?
That depends on the system you use and the workflow you need. VoxHive can support configured booking, callback and enquiry workflows, and we do not claim a named salon or clinic software integration unless it is currently supported, so requirements are discussed during onboarding.
Ready for your business
We will walk through how beauty salons & med spas use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in beauty salons & med spas? Read our practical guide to AI receptionists for beauty salons & med spas, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.