AI Receptionist for Construction & Building Services
An AI Receptionist Built for UK Construction & Building Businesses
VoxHive answers calls 24/7, captures project enquiries and customer details, provides approved business information and supports configured site-visit and callback workflows.
The problem
The phone can ring while your team is on site.
In construction the people who would answer are usually on site, in a van or in the middle of something noisy. Calls go to voicemail, and a project enquiry that was worth pursuing quietly disappears.
VoxHive answers instead, captures what the project is and where, gives approved business information and supports the site-visit and callback workflows you configure.
What VoxHive handles
What VoxHive handles for Construction & Building Services
Each of these can be configured for your business, using your own wording and call-handling rules.
- Project enquiries
- Quote requests
- Site information
- Supplier calls
- Callback requests
- Lead capture
- Emergency contact routing
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your construction & building services
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Enquiry types
New project enquiries, told apart from everything else.
New enquiries can be residential or commercial, and the questions differ: a homeowner wants to know whether you do this kind of work at all, while a commercial caller may be asking about scope, references or process.
Alongside those come existing customer calls about work in progress, supplier and subcontractor calls, and callers who simply need the right person. VoxHive is configured to separate them and follow the route you set for each.
Enquiry capture
Capture the project details your team actually needs.
VoxHive can collect what your configured workflow asks for: the type of work, the location or site, rough scale and timescale where you ask for it, whether drawings or plans exist, and the best time to speak.
Where a caller wants a quote or a site visit, VoxHive captures the request and supports the configured workflow. It does not produce a quotation unless a workflow has been explicitly configured from approved rules, and it does not agree a project price.
Out of hours
Calls after the site closes.
Enquiries often arrive in the evening or at weekends. VoxHive can answer them, give approved information and capture the enquiry so your team can respond the next working day.
If a caller describes something urgent, VoxHive follows the escalation instructions you configure. It does not dispatch contractors on its own and does not present itself as an emergency service.
Approved business knowledge
Your business information. Not improvised answers.
VoxHive answers from what your business supplies: the work you take on, the areas you cover, the types of client you work with, how you handle quotes and site visits, and who an enquiry should reach.
It does not estimate a job, talk about likely costs or commit you to a price, a start date or a completion date. Anything commercial or technical is captured and passed to your team.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Cover the line while the team is working.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Every project enquiry is recorded to the same structure, so nothing important is missing when you call back.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting when several callers ring at once.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
What kinds of construction calls can VoxHive handle?
Routine ones: new project enquiries from homeowners or commercial callers, questions about the work you take on and the areas you cover, quote and site-visit requests, existing customer enquiries, and calls that need routing to the right person.
Can it give a price or a quote over the phone?
No, unless a workflow has been explicitly configured from rules your business approves. Otherwise it captures the project details and the quote request for your team, without committing your business to a price.
Can it arrange a site visit?
It can capture a site-visit request with the location, project type and preferred times, and support your configured scheduling workflow. Where connected to your scheduling system, available actions depend on the integration enabled. It does not guarantee availability or a visit date on its own.
Will it try to answer technical questions about a build?
No. It must not give structural or engineering advice, assess building safety or diagnose a problem on site. Those questions are captured with the caller's details and passed to a qualified member of your team.
Can it take calls in the evenings and at weekends?
Yes. VoxHive can answer out-of-hours calls, give approved information and capture enquiries. Urgent calls follow the escalation instructions you configure; it is not an emergency service and does not dispatch contractors by itself.
Does VoxHive integrate with our project or CRM software?
That depends on the systems you use and the workflow required. VoxHive can support configured lead, site-visit and callback workflows, and we do not claim a named construction or CRM integration unless it is currently supported.
Ready for your business
We will walk through how construction & building services use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in construction & building services? Read our practical guide to AI receptionists for construction & building services, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.