AI Receptionist for Dental Practices
An AI Receptionist Built for UK Dental Practices
VoxHive answers patient calls 24/7, handles routine enquiries, captures patient details and supports appointment workflows using your practice's approved information and call-handling rules.
The problem
Your reception team can't answer two calls at once. VoxHive can.
Your team may be checking in a patient, speaking to someone at reception or already handling another call when the phone rings.
VoxHive provides an additional front-desk layer that can answer routine calls immediately, capture enquiries and support configured appointment workflows, without asking your team to stop what they're doing.
What VoxHive handles
What VoxHive handles for Dental Practices
Each of these can be configured for your business, using your own wording and call-handling rules.
- New patient enquiries
- Appointment booking requests
- Appointment change and cancellation requests
- Treatment information from your approved documents
- Opening hours, location and parking questions
- NHS and private enquiry routing to your rules
- Payment and finance questions you have approved
- Urgent dental calls routed to a person
- Out-of-hours call handling
- Callback capture with name, number and reason
- Web chat and email enquiries from the same knowledge
- Call summaries and transcripts in your dashboard
In action
See VoxHive in action
An example of the kind of conversation VoxHive can be configured to handle for dental practices.
Customer
Hi, I've chipped a tooth and I'm in a bit of pain. Can I get seen this week?
VoxHive
I'm sorry to hear that. I can get you booked in with one of our dentists. We have Thursday at 10:20am or Friday at 3:40pm. Which suits you better? I'll also make a note that it's a chipped tooth with discomfort so the dentist knows before you arrive.
Example only. Live answers come from the information your business approves.
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your dental practices
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Approved practice knowledge
Your practice's information. Not generic AI answers.
VoxHive is configured using the information your practice approves, including services, prices, opening hours, policies and call-handling instructions.
When it knows the answer, it responds confidently. When it doesn't, it says so and captures the enquiry for your team instead of making something up.
Workflows are configured to match how your front desk already works, and we adjust them with you after reviewing real calls together.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
24/7 call handling for your practice.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved practice information, even during busy periods.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed calls and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls when our dental reception team is busy?
Yes. VoxHive can handle configured patient enquiries when your reception team is assisting patients, already on another call or otherwise unavailable.
Can VoxHive answer questions about treatments and prices?
VoxHive can answer routine questions using information your practice has approved, such as services, prices, opening hours and policies. It should not provide clinical advice, diagnose conditions or invent information that has not been supplied by your practice.
Can VoxHive help with appointment requests?
Yes. VoxHive can support configured appointment workflows. Where connected to your booking or scheduling system, available actions depend on the integration and workflow enabled. Without live availability, VoxHive can capture the appointment request for your team rather than claiming an appointment is confirmed.
What happens if a patient asks something VoxHive doesn't know?
If the answer is not available in your practice's approved information or configured workflow, VoxHive can explain that and capture the enquiry for your team instead of making something up.
Does VoxHive provide dental or medical advice?
No. VoxHive is designed to handle administrative and routine practice enquiries. It should not diagnose symptoms, recommend treatment or provide clinical advice. Questions requiring clinical judgement remain with appropriately qualified members of your team.
Does VoxHive integrate with dental practice-management software?
Integration requirements depend on the systems your practice uses and the workflow required. We do not claim a named practice-management integration unless it is currently supported, so specific requirements can be discussed during onboarding.
Ready for your business
We will walk through how dental practices use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in dental practices? Read our practical guide to AI receptionists for dental practices, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.