Dental Practices
Never miss another patient call.
Your reception team should be looking after patients, not answering the same phone questions all day. VoxHive handles routine enquiries, captures patient details and supports appointment workflows while your team focuses on patients.
What VoxHive handles
What VoxHive handles for Dental Practices
Each of these can be configured for your business, using your own wording and call-handling rules.
Appointment enquiries
Appointment requests
Opening hours
Treatment and pricing enquiries
Callback requests
Emergency call handling
Patient message capture
Out-of-hours enquiries
Built around your business
Trained on your business. Never guesses.
We configure VoxHive using the knowledge you approve: your documents, prices, policies, opening hours and the way you want calls handled. Nothing is invented.
When a caller asks something outside that knowledge, the receptionist says it does not have the answer, captures the enquiry and passes it to the right person — rather than guessing.
Workflows are configured to match how you already work, and we adjust them with you after reviewing real calls.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Every call answered, at any hour.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
The same approved answer every time, however busy the day gets.
Several calls at once
Multiple conversations are handled simultaneously, so nobody waits in a queue.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
What can VoxHive handle for dental practices?
VoxHive can be configured to handle appointment enquiries, appointment requests, opening hours, treatment and pricing enquiries, callback requests and other routine enquiries, using your approved knowledge and call-handling instructions.
Where do the answers come from?
Only from the information you approve. We configure VoxHive with your documents, prices, policies and workflows. If it does not have an answer, it says so and captures the enquiry for a person to follow up.
Can it book appointments?
It can capture appointment requests and, where connected to your booking system, support appointment workflows. Anything the booking system does not confirm is passed to your team as a request.
Does it work outside opening hours?
Yes. VoxHive answers around the clock and can handle several conversations at the same time, following whatever out-of-hours instructions you give us.
How long does setup take?
Most businesses are live within days. We configure the receptionist with you, review real calls together and adjust before it takes live traffic. There is no setup fee and you can cancel at any time.
Ready for your business
We will walk through how dental practices use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- GDPR compliant
- No setup fee
- Cancel anytime
Or browse every industry we support.