AI Receptionist for Education & Training Providers
An AI Receptionist Built for UK Education & Training Providers
VoxHive answers enquiries 24/7, provides approved information about courses and services, captures prospective learner details and supports configured registration and callback workflows.
The problem
Course enquiries do not always arrive during office hours.
People research courses in the evening, at weekends and between shifts. By the time your office opens, an enquiry may have gone elsewhere or been forgotten.
VoxHive answers those calls, gives approved information about your courses and captures prospective learner details, so your admissions or administration team follows up with the context already recorded.
What VoxHive handles
What VoxHive handles for Education & Training
Each of these can be configured for your business, using your own wording and call-handling rules.
- Course and admissions enquiries captured
- Course start date and schedule answers from your approved information
- Entry requirement questions you have approved
- Fees and funding answers only where you have approved wording
- Open day and interview booking requests
- Existing student and parent calls routed to the right team
- Out-of-hours, evening and weekend call handling
- Callback capture with name, number and reason
- Web chat and email enquiries from the same knowledge
- Call summaries and transcripts in your dashboard
In action
See VoxHive in action
An example of the kind of conversation VoxHive can be configured to handle for education & training.
Customer
Do you have any courses starting next month?
VoxHive
Let me check the schedule. What subject are you interested in?
Example only. Live answers come from the information your business approves.
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your education & training
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Enquiry types
Prospective learners, current learners and employers.
Prospective learners ask what a course covers, when it runs, where it is delivered, what it costs and what the published entry information says. Employers and funders ask about group or commissioned training and who to speak to.
Current learners more often have administrative questions: timetables, certificates, invoices, or who their contact is. VoxHive is configured to route each of those differently rather than treating every call as a sales enquiry.
Registration and enrolment
Capture registration interest without deciding admissions.
VoxHive can capture the details your configured workflow asks for: the course of interest, preferred start date, contact details, funding route where relevant and the best time to speak.
Where connected to your registration or scheduling system, available actions depend on the integration and workflow enabled. VoxHive does not make an admissions decision, confirm eligibility or offer a place: it records the enquiry for the people who do.
Escalation and control
Your escalation rules, followed as written.
You decide what VoxHive may discuss, what it must hand over and how urgent calls are treated. If a call raises a safeguarding or welfare concern, VoxHive follows the escalation instructions you configure and makes clear it is not an emergency or safeguarding service.
It does not replace your safeguarding procedures, make safeguarding judgements or handle a disclosure on your behalf.
Approved course knowledge
Your course information. Not generic AI answers.
VoxHive answers from what your organisation supplies: course and programme descriptions, start dates, locations and delivery modes, fees where you publish them, and approved entry information.
It presents that information as published. It does not interpret entry requirements for an individual, judge whether someone is likely to be accepted, or add anything your organisation has not approved.
Anything beyond the approved information is captured as an enquiry and passed to your team under your configured workflow.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Answer course enquiries beyond office hours.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Every caller hears the same approved information about dates, fees and entry requirements.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during enrolment periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
What kinds of education enquiries can VoxHive handle?
Routine ones: what a course covers, upcoming dates, locations and delivery modes, published fees, approved entry information, how to register interest, and administrative questions from current learners such as who to contact.
Can it answer questions about entry requirements?
It can repeat the entry information your organisation has approved and published. It does not assess academic ability, interpret requirements for an individual, make an admissions decision or suggest whether someone will be accepted.
Can it enrol learners or book appointments with our admissions team?
It can capture registration interest and support configured appointment or callback workflows. Where connected to your registration or scheduling system, the available actions depend on the integration and workflow enabled. It does not offer a place or confirm enrolment.
What happens if a caller asks something it doesn't know?
It explains that the information is not available to it and captures the question with the caller's details, so your admissions or administration team can answer accurately instead of the caller receiving a guess about fees or eligibility.
How does it handle safeguarding or welfare calls?
It follows the escalation instructions you configure and makes clear that it is not an emergency or safeguarding service. It does not make safeguarding decisions, carry out SEND assessments or replace your own safeguarding procedures.
Does VoxHive integrate with our student or learner management system?
That depends on the system you use and the workflow required. VoxHive can support configured registration, appointment and callback workflows, and we do not claim a named student or learning management integration unless it is currently supported.
Ready for your business
We will walk through how education & training use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in education & training? Read our practical guide to AI receptionists for education & training, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.