AI Receptionist for Estate Agents
An AI Receptionist Built for UK Estate Agents
VoxHive answers property enquiries 24/7, captures caller details, handles routine questions and supports configured workflows for viewings, valuations, landlords, vendors, buyers and tenants.
The problem
Property enquiries don't wait until you're back in the office.
Your team may be conducting a viewing, meeting a vendor, speaking with a landlord or already handling another enquiry when the phone rings.
VoxHive provides an additional front-desk layer that can respond immediately, understand why someone is calling, capture their details and follow your configured enquiry workflows, while your team stays focused on clients and properties.
What VoxHive handles
What VoxHive handles for Estate Agents
Each of these can be configured for your business, using your own wording and call-handling rules.
- Buyer enquiries on listed properties
- Viewing requests captured with contact details
- Valuation and market appraisal enquiries
- Vendor and landlord calls
- Property availability questions from approved details
- Opening hours and branch location questions
- Out-of-hours and weekend call handling
- Lead qualification questions you define
- Callback capture for negotiators
- Web chat and email enquiries from the same knowledge
- Call summaries and transcripts in your dashboard
In action
See VoxHive in action
An example of the kind of conversation VoxHive can be configured to handle for estate agents.
Customer
I saw the three bed on Alderley Road. Is it still available to view?
VoxHive
Yes, that one is still available. I can arrange a viewing for you. We have Saturday at 11am or Monday at 5:30pm. Could I take your name and best number so the negotiator can confirm the details with you?
Example only. Live answers come from the information your business approves.
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your estate agents
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Enquiry intent
Different callers. Different property enquiries.
A branch line carries very different conversations in the same hour: prospective buyers asking about a listing, prospective tenants checking availability, vendors chasing feedback after a viewing, landlords asking about lettings terms, and existing tenants raising a tenancy or maintenance question.
VoxHive is configured to identify the reason for the enquiry, ask the questions your branch would ask, and follow the workflow you have set for that enquiry type, whether that is a viewing request, a valuation request, a general property question or a routing rule for property management.
It does not price a property, give regulated advice or make professional judgements on your behalf. It gathers the enquiry accurately and hands it to the right person.
Viewings and valuations
Capture viewing and valuation enquiries while your team is busy.
For a viewing enquiry, VoxHive can collect the property or listing reference, the caller's name and contact details, any qualifying detail you want asked, and the times that suit them, then pass the request to the person handling that property.
For a valuation enquiry, it can capture the address, property type, whether the owner is looking to sell or let, and their preferred contact window, following the qualifying questions your agency approves.
Where connected to your booking or scheduling system, appointment requests can be handled to your configured rules. Until such a connection is in place, VoxHive captures the request and your team confirms the slot, so no caller is told a viewing or valuation is booked when it is not.
Out of hours
Keep handling property enquiries outside office hours.
Buyers browse portals in the evening, tenants call between shifts, and vendors and landlords often make contact at weekends when the branch is closed.
VoxHive can answer at those times using your approved agency information and your out-of-hours instructions, capture the enquiry properly and leave it ready for the branch to pick up. Where you have an urgent maintenance or emergency rule, it can follow that instead of holding the caller until morning.
You stay in control
Your branch keeps control of every enquiry.
VoxHive works from information your agency has approved and workflows you have signed off. Anything outside that is captured as an enquiry rather than answered from guesswork.
Escalation and callback routes are configured with you, so urgent calls can reach a person and everything else arrives as a clear record of who called, why, and what they need next. Your negotiators, valuers and property managers make the decisions.
Approved agency knowledge
Your agency's information. Not generic AI answers.
VoxHive is configured using the information your agency approves, including services, office hours, property enquiry procedures, viewing instructions, valuation workflows and call-handling rules.
When it knows the answer, it responds using your approved information. When it doesn't, it says so and captures the enquiry for your team instead of making something up.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
24/7 enquiry handling for your branch.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved agency information, even when the branch is at its busiest.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive book viewings into our diary?
It captures the viewing request in full, including the property, the caller's details and the times that suit them. Where it is connected to your booking or scheduling system, it can follow your configured booking workflow. Without that connection your team confirms the slot, and VoxHive does not tell a caller a viewing is booked.
Does it connect to Rightmove, Zoopla or our CRM?
Not today. VoxHive answers using the agency information you provide and passes enquiries to your team. If you want a specific portal or CRM connection, raise it during the walkthrough and we will be straight with you about what is and is not possible.
How does it handle lettings enquiries and existing tenants?
You decide the rules. Lettings enquiries can be qualified with your own questions, and calls from existing tenants, including maintenance issues, can be captured or routed according to the workflow your property management team sets.
Will callers know they are speaking to an AI receptionist?
Yes. VoxHive identifies itself as an AI assistant for your agency, and call recording is disclosed according to the settings in your workspace.
Can it answer questions about a specific property?
It can answer from the property information your agency has given it. Anything beyond that, including valuations, offers and anything requiring professional or regulated judgement, is captured as an enquiry for a member of your team.
Ready for your business
We will walk through how estate agents use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in estate agents? Read our practical guide to AI receptionists for estate agents, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.