AI Receptionist for Gyms, Fitness & Wellness
An AI Receptionist Built for UK Fitness & Wellness Businesses
VoxHive answers member and prospect calls, handles routine enquiries, captures membership interest and supports configured booking, callback and front-desk workflows.
The problem
Your team may be coaching, teaching or helping members when the next enquiry arrives.
Front-desk staff are checking members in, a coach is mid-session and a class is about to start. A prospective member rings to ask what it costs and whether they can come and look around.
VoxHive extends front-desk availability, answering routine questions from your approved information and capturing membership interest so an enquiry is not lost to a voicemail.
What VoxHive handles
What VoxHive handles for Gyms, Fitness & Wellness
Each of these can be configured for your business, using your own wording and call-handling rules.
- Membership enquiries
- Class bookings
- Opening hours
- Facility enquiries
- Trial requests
- Cancellation enquiries
- Callback requests
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your gyms, fitness & wellness
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Who is calling
Prospects, members and the questions that come before joining.
Prospects ask about membership options and general pricing, what the facilities include, whether there is a trial or a tour, and what the timetable looks like where you have supplied it.
Existing members call about administrative matters: a class or appointment booking, a question about their agreement, opening hours over a bank holiday or a callback from a named member of staff.
Health and fitness boundary
Front-desk assistance, not health or fitness advice.
VoxHive should not diagnose health conditions, recommend exercise programmes, provide nutritional advice or determine whether an activity is medically appropriate for someone.
Where a caller raises a health question, VoxHive captures it and routes it to your qualified staff under the rules you set, rather than offering an opinion about training or a medical condition.
Membership and bookings
Interest captured, decisions left with your team.
VoxHive can capture a membership enquiry with the detail your sales process needs, arrange a tour or trial request and pass it to the right person. It does not approve a membership, take a payment or cancel an agreement.
Where connected to your class or booking system, class and appointment actions follow the integration and workflow enabled. Without a live connection, VoxHive captures the request rather than claiming a space is reserved.
Around the clock
Early mornings, late evenings and unstaffed hours.
Many gyms open long before and close long after the front desk is staffed, and some sites are access-controlled with nobody at reception at all.
VoxHive can answer during those hours using your approved facility information and your out-of-hours instructions. VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Approved facility knowledge
Your facility's information. Not generic fitness advice.
VoxHive is configured with what you approve: membership options and general pricing, facilities and equipment, class information where supplied, staffed hours and access hours, site locations and parking, and your rules for handling prospect and member enquiries.
If a question is not covered, VoxHive says so and captures the enquiry for your team rather than making a claim about your prices, your timetable or someone's health.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Front-desk cover beyond staffed hours.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved facility information, including peak times and unstaffed hours.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls when staff are coaching or teaching?
Yes. When the front desk is unattended or your team is on the floor, VoxHive can handle configured routine enquiries and capture the caller's details for follow-up.
Can it handle membership enquiries?
It can answer membership questions using the options and general pricing you have supplied, and capture the prospect's details, interest and preferred contact time for your team. It does not approve memberships or take payments.
Can it support class or appointment requests?
It can capture class, tour, trial and appointment requests. Where connected to your class or booking system, the available actions depend on the integration enabled; otherwise the request is confirmed by your team rather than presented as a reserved space.
Does VoxHive provide health or exercise advice?
No. It should not diagnose health conditions, prescribe exercise, give nutritional advice or judge whether an activity is medically appropriate. Those questions are routed to your qualified staff.
What happens if it doesn't know something?
It says the information is not available to it and captures the question, along with the caller's details, for a member of your team to answer.
Does VoxHive integrate with gym-management software?
Integration requirements depend on the system you use and the workflow required. We do not claim a named gym or class-management integration unless it is currently supported, so requirements are discussed during onboarding.
Ready for your business
We will walk through how gyms, fitness & wellness use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in gyms, fitness & wellness? Read our practical guide to AI receptionists for gyms, fitness & wellness, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.