AI Receptionist for Trades & Home Services
An AI Receptionist Built for UK Trades & Home Services
VoxHive answers customer calls 24/7, handles routine enquiries, captures job details and supports configured workflows while you're on-site, driving or already helping another customer.
The problem
You're on the job when the next customer calls.
Plumbers, electricians, heating engineers, builders and other tradespeople cannot always stop working every time the phone rings.
But the person calling may be trying to arrange a quote, report an urgent problem or find out whether you cover their area.
VoxHive provides an additional enquiry-handling layer that can answer routine calls immediately, understand why the customer is calling and capture the information your team needs to follow up.
What VoxHive handles
What VoxHive handles for Home Services & Trades
Each of these can be configured for your business, using your own wording and call-handling rules.
- New lead capture
- Job enquiries
- Emergency enquiries
- Service area questions
- Quote requests
- Appointment requests
- Job description capture
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your home services & trades
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Enquiry intent
Understand the enquiry before you call back.
Not every incoming call is the same.
A customer may need a quote, want to arrange a visit, ask whether you cover their postcode, check your opening hours, follow up on existing work or report an urgent issue.
VoxHive can follow your configured call-handling workflow to collect the relevant details and give your team clearer information about what the customer needs.
Job enquiries
Capture the details your team needs.
Instead of receiving a voicemail that simply says 'please call me back', VoxHive can capture structured information based on the workflow you configure.
That can include the caller's contact details, the service they are asking about, their location or postcode, a description of the enquiry and their preferred callback details.
Your team can then follow up with more context.
Appointments and visits
Support appointment and visit workflows.
For businesses that use configured booking or scheduling workflows, VoxHive can help collect appointment or visit requests during the conversation.
Where connected to your booking or scheduling system, configured workflows may also support appointment actions based on the capabilities you have enabled.
Your business remains in control of the rules VoxHive follows.
Out of hours
Your working day doesn't have to determine when enquiries are answered.
Customers may call before you start work, while you're travelling between jobs or after you've finished for the day.
VoxHive can answer configured enquiries 24/7, provide approved business information and capture details for your team when human follow-up is required. The aim is to help reduce missed enquiries and capture more of them when your team cannot answer.
Service areas
Answer common service-area questions.
Customers often want to know whether you cover their town, postcode or area before discussing the job.
Where you provide VoxHive with approved service-area information, it can use that information when handling the enquiry.
If the caller's location cannot be confirmed from the information provided, VoxHive can capture the details for your team rather than guessing.
You stay in control
You decide how calls should be handled.
Every trade business works differently.
You choose the information VoxHive can use, the questions it should ask, the details it should capture and what should happen when an enquiry requires human attention.
VoxHive handles the configured workflow. Your business remains in control.
Approved business knowledge
Your business information. Not generic AI answers.
VoxHive is configured using information your business approves, such as your services, service areas, opening hours, pricing information, policies and call-handling instructions.
When it has an approved answer, it can respond during the conversation.
When it doesn't know the answer, it says so and captures the enquiry for your team instead of making something up.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
24/7 enquiry handling for your business.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved business information, even when the working day is at its busiest.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting when your team is already on another call or working with a customer.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls while I'm working on a job?
Yes. VoxHive can handle incoming customer conversations when you or your team are unable to answer, including while you're on-site, travelling between jobs or already speaking with another customer.
Can it take details for a quote?
VoxHive can follow a configured workflow to capture information for a quote enquiry, such as the customer's contact details, location and what service they are interested in. Your team can then review the enquiry and decide the appropriate next step.
Can VoxHive tell customers whether I cover their area?
If you provide approved service-area information, VoxHive can use it when answering customer enquiries. If the answer cannot be confirmed from the information you've provided, it can capture the enquiry for your team instead of guessing.
Can it book jobs automatically?
VoxHive can support configured appointment and scheduling workflows. Where connected to your booking or scheduling system, available actions depend on the integration and workflow you have enabled. It does not imply live availability where no booking connection exists.
What happens if a customer asks something VoxHive doesn't know?
VoxHive does not need to invent an answer. If the information is not available in your approved knowledge or configured workflow, it can explain that and capture the enquiry for your team to follow up.
Can VoxHive handle emergency calls?
VoxHive can follow the call-handling instructions your business configures, including capturing information from urgent enquiries. It does not independently assess safety, diagnose technical hazards or represent itself as an emergency service. Businesses should define appropriate escalation instructions for urgent situations.
Ready for your business
We will walk through how home services & trades use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in home services & trades? Read our practical guide to AI receptionists for home services & trades, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.