AI Receptionist for Hotels & Hospitality
An AI Receptionist Built for UK Hotels & Hospitality
VoxHive answers guest calls 24/7, handles routine enquiries, provides approved hotel information and supports configured reservation, callback and guest-service workflows.
The problem
Your front desk can't always answer the next call immediately.
Your reception team may be checking in guests, helping someone at the desk, handling another call or dealing with an issue elsewhere in the property.
Meanwhile, someone may be calling about a stay, a reservation, check-in information, facilities or an upcoming visit.
VoxHive provides an additional guest-enquiry layer that can respond to routine calls, understand what the caller needs and follow your configured workflow while your team continues looking after guests.
What VoxHive handles
What VoxHive handles for Hotels & Hospitality
Each of these can be configured for your business, using your own wording and call-handling rules.
- Room availability enquiries and booking requests
- Room type, dates and party size captured
- Facility, parking and breakfast questions from your approved information
- Check-in, check-out and late arrival questions
- Existing booking change and cancellation requests captured
- Event and group enquiries routed to your team
- Out-of-hours, evening and weekend call handling
- Callback capture with name, number and reason
- Web chat and email enquiries from the same knowledge
- Call summaries and transcripts in your dashboard
In action
See VoxHive in action
An example of the kind of conversation VoxHive can be configured to handle for hotels & hospitality.
Customer
Do you have availability for two nights next weekend?
VoxHive
Let me check. Would you like a double or twin room?
Example only. Live answers come from the information your business approves.
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your hotels & hospitality
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Guest enquiry intent
Different guests. Different questions.
A single reception line carries prospective guests, existing reservation holders, current guests in the property, group-booking organisers, event and function enquiries, business travellers, people asking about facilities and people simply looking for directions or arrival information.
VoxHive can identify the general reason for the call and follow the appropriate configured workflow using information your business has approved.
It does not claim access to individual reservation records unless that information is genuinely available through an approved connected system.
Routine questions
Answer routine questions using your approved information.
Where your property has supplied the relevant information, VoxHive can answer routine questions such as check-in and check-out times, reception information, parking, directions, breakfast information, facilities, accessibility information, pet policies, general hotel policies and restaurant or service opening information.
It only answers from information you have actually supplied. It does not assume a property offers a facility or service, and it does not invent one.
Reservation enquiries
Support reservation enquiries without inventing availability.
VoxHive can capture reservation enquiries and follow the booking workflow your business configures.
Where connected to your booking or reservation system, available actions depend on the integration and workflow you have enabled.
Without a live connection to availability, VoxHive captures the guest's request for your team rather than claiming that a room, table or service is available.
Existing reservations
Handle routine enquiries from guests who have already booked.
Guests with an existing reservation may call with questions about arrival, facilities, directions, policies or other practical information.
VoxHive can answer approved routine questions and follow configured message or callback workflows.
It does not claim access to an individual reservation, payment information, room allocation or booking status unless that information is genuinely available through an approved connected system.
Groups and events
Capture enquiries that need your team's attention.
Some calls need more than a routine answer, such as group stays, events, special requests or detailed commercial enquiries.
VoxHive can capture the caller's details and the reason for the enquiry according to your configured workflow, giving your team useful information for follow-up.
It does not negotiate rates, contracts, event packages, commercial terms or upgrades on your behalf.
Out of hours
Guest enquiries don't stop when reception gets busy.
People research trips, make plans and ask questions at all hours.
VoxHive can handle configured enquiries 24/7, provide approved information and capture details when human follow-up is required.
Where your property has configured specific escalation instructions, VoxHive can follow them. It does not independently assess risk or represent itself as an emergency service, so situations such as medical, fire or security incidents remain with your team and the appropriate services.
You stay in control
Your team defines the guest experience.
You decide what information VoxHive can use, which routine questions it can answer, what details it should capture and when an enquiry should be passed to your team.
VoxHive follows the configured workflow while your business remains in control.
Approved property knowledge
Your property's information. Not generic AI answers.
VoxHive is configured using information your business approves, such as check-in times, facilities, directions, policies, opening hours, guest information and call-handling instructions.
When an approved answer is available, VoxHive can use it during the conversation.
When it doesn't know the answer, it says so and captures the enquiry for your team instead of making something up.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
24/7 guest enquiry handling for your property.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved property information, even when reception is busy.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls when hotel reception is busy?
Yes. VoxHive can handle configured guest enquiries when your reception team is assisting guests, already on another call or otherwise unavailable.
Can VoxHive answer questions about check-in, parking and hotel facilities?
Yes, where you have provided and approved that information. VoxHive can use your property's information when responding to routine guest enquiries. If the answer is not available, it can capture the enquiry for your team instead of guessing.
Can VoxHive make hotel reservations?
VoxHive can support configured reservation workflows. Where connected to your booking or reservation system, available actions depend on the integration and workflow enabled. Without live availability, VoxHive can capture the reservation enquiry for your team rather than claiming a booking is confirmed.
Can VoxHive help guests who already have a reservation?
VoxHive can answer approved routine questions and follow configured message or callback workflows. It should not claim access to an individual booking or reservation status unless that information is genuinely available through an approved connected system.
What happens if a guest asks something VoxHive doesn't know?
If the information is not available in your approved knowledge or configured workflow, VoxHive can explain that and capture the enquiry for your team rather than inventing an answer.
Does VoxHive integrate with hotel booking or property-management systems?
Integration requirements depend on the systems your business uses and the workflow required. We do not claim a named booking or property-management integration unless it is currently supported, so specific requirements can be discussed during onboarding.
Ready for your business
We will walk through how hotels & hospitality use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in hotels & hospitality? Read our practical guide to AI receptionists for hotels & hospitality, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.