AI Receptionist for Law Firms
An AI Receptionist Built for UK Law Firms
VoxHive answers incoming calls 24/7, handles routine administrative enquiries, captures prospective-client details and follows your firm's configured call-handling workflows.
The problem
Important enquiries can arrive while your team is already occupied.
Your reception team may be assisting another caller, supporting fee earners or dealing with work inside the firm when the phone rings.
For a prospective client, that call may be their first interaction with your practice.
VoxHive provides an additional front-desk layer that can respond to incoming enquiries, establish the reason for the call, capture relevant details and follow your configured workflow while your team remains in control.
What VoxHive handles
What VoxHive handles for Law Firms & Solicitors
Each of these can be configured for your business, using your own wording and call-handling rules.
- New client enquiries captured and categorised
- Enquiry type identified against your practice areas
- Conveyancing, family, probate and injury enquiry routing
- Existing client calls routed to the right team
- Fee and funding questions only where you have approved wording
- Appointment and consultation booking requests
- Out-of-hours and weekend call handling
- Callback capture with name, number and matter type
- Clear refusal to give legal advice or case opinions
- Web chat and email enquiries from the same knowledge
- Call summaries and transcripts in your dashboard
In action
See VoxHive in action
An example of the kind of conversation VoxHive can be configured to handle for law firms & solicitors.
Customer
I need to speak to someone about a divorce. Do you deal with that?
VoxHive
Yes, we have a family law team. I cannot give legal advice, but I can arrange for one of our solicitors to call you back to discuss your situation. Could I take your name, a number and the best time to reach you?
Example only. Live answers come from the information your business approves.
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your law firms & solicitors
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Enquiry intent
Understand why someone is calling before your team follows up.
Law firms receive many different types of calls.
Someone may be making a new legal enquiry, calling about an existing matter, requesting an appointment, asking about office information or trying to reach a particular member of the team.
VoxHive can follow your configured intake workflow to capture the information your firm has decided is appropriate for that type of enquiry, whether that is a new client enquiry, an existing client message, an appointment or callback request, a department or practice-area enquiry, or a routine question about office hours, location or administration.
Initial enquiry capture
Capture initial enquiry details consistently.
Instead of relying on an unstructured voicemail, VoxHive can follow your firm's configured intake workflow and capture the information you have chosen to request.
Depending on your workflow, this may include the caller's name, contact details, the general reason for their enquiry and their preferred callback details.
The information can then be passed into the appropriate human follow-up process.
Practice area enquiries
Guide callers using your firm's approved information.
If your firm provides approved information about the areas of law it handles, VoxHive can use that information when responding to routine enquiries.
For example, it may help a caller understand whether the firm generally handles a particular category of matter based on the information you have supplied.
It must not assess the legal merits of the caller's situation or determine whether they have a valid claim.
Where the answer cannot be established from approved information, VoxHive can capture the enquiry for your team.
No legal advice
Administrative assistance, not legal advice.
VoxHive is designed to support the front-desk and enquiry-handling process.
It should not provide legal advice, interpret the law, assess a case, predict an outcome or make professional decisions on behalf of your firm.
Questions requiring legal judgement should remain with appropriately qualified members of your team.
Existing clients
Handle routine calls without pretending to know the case.
Existing clients may call to leave a message, request a callback, ask for office information or try to reach someone handling their matter.
VoxHive can follow the administrative workflow your firm configures.
It should not provide case updates unless that information is genuinely available through an approved and appropriately connected workflow.
Appointments and callbacks
Support appointment and callback workflows.
VoxHive can capture appointment and callback requests according to your firm's configured process.
Where connected to your booking or scheduling system, available appointment actions depend on the integration and workflow you have enabled.
If live availability is not connected, VoxHive should capture the request for your team rather than implying that an appointment has been confirmed.
Out of hours
Keep handling enquiries outside office hours.
Prospective and existing clients may call in the evening, at weekends or when your office is closed.
VoxHive can provide approved administrative information, capture enquiry details and follow your configured out-of-hours workflow so your team has the information needed for appropriate follow-up.
Where your firm's configured workflow contains specific escalation instructions, VoxHive can follow those instructions. It does not independently decide whether a legal matter is urgent, and situations requiring professional judgement remain with your team.
You stay in control
Your firm defines the boundaries.
You decide what information VoxHive can use, what administrative questions it can answer, what information it should capture and when an enquiry needs human follow-up.
VoxHive follows the configured workflow. Legal judgement and professional responsibility remain with your firm.
Approved firm knowledge
Your firm's information. Not generic legal answers.
VoxHive is configured using information your firm approves, such as practice areas, office hours, locations, administrative procedures, appointment information and call-handling instructions.
When an approved answer is available, VoxHive can use that information during the conversation.
When it doesn't know the answer, it says so and captures the enquiry for your team instead of making something up.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
24/7 enquiry handling for your firm.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved firm information, even when reception is already occupied.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive take new client enquiries for a law firm?
Yes. VoxHive can follow your firm's configured intake workflow to capture initial contact information and the general reason for an enquiry. Your team remains responsible for reviewing the enquiry and deciding the appropriate next step.
Does VoxHive give legal advice?
No. VoxHive is designed for administrative enquiry handling. It should not provide legal advice, interpret the law, assess the merits of a case or make professional decisions on behalf of your firm.
What happens if a caller asks a legal question?
If the question requires legal judgement rather than approved administrative information, VoxHive should not invent an answer. It can capture the enquiry or follow the human escalation process your firm has configured.
Can VoxHive arrange appointments?
VoxHive can support configured appointment and callback workflows. Where connected to your booking or scheduling system, available actions depend on the integration and workflow enabled. Without live availability, it can capture the request for your team.
Can VoxHive handle existing client calls?
VoxHive can handle configured administrative workflows for existing-client calls, such as taking messages or callback requests. It should not provide case-specific information unless that information is genuinely available through an approved and appropriately connected workflow.
Does VoxHive integrate with legal case-management software?
Integration requirements depend on the systems your firm uses and the workflow required. We do not claim a named case-management integration unless it is currently supported, so specific requirements can be discussed during onboarding.
Ready for your business
We will walk through how law firms & solicitors use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in law firms & solicitors? Read our practical guide to AI receptionists for law firms & solicitors, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.