AI Receptionist for Medical & Healthcare Clinics
An AI Receptionist Built for UK Medical & Healthcare Clinics
VoxHive answers patient calls 24/7, handles routine administrative enquiries, captures patient details and supports configured appointment, callback and escalation workflows using your clinic's approved information.
The problem
Patient enquiries don't stop when your front desk is busy.
Your team may be helping a patient in person, already on another call or supporting clinical staff when the phone rings.
VoxHive provides an additional administrative front-desk layer that can answer routine enquiries, understand the reason for the call and capture the information your team needs for follow-up.
What VoxHive handles
What VoxHive handles for Medical & Healthcare Clinics
Each of these can be configured for your business, using your own wording and call-handling rules.
- Appointment enquiries
- Clinic information
- Opening hours
- Department enquiries
- Callback requests
- Patient message capture
- Out-of-hours routing
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your medical & healthcare clinics
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Who is calling
New patients, existing patients and routine clinic admin.
A clinic line carries new patient enquiries about services and registration, existing patients asking administrative questions about their care pathway, appointment and callback requests, and simple practical questions about opening hours, location and parking.
VoxHive is configured to identify why someone is calling, ask the questions your reception team would ask, and route or capture the enquiry to the rule you have set for that call type.
It handles the administrative side of the conversation only. It does not assess symptoms, decide clinical priority or make judgements about a patient's care.
Clinical boundary
Administrative assistance, not clinical advice.
VoxHive is designed to handle routine administrative enquiries. It should not diagnose symptoms, recommend treatment, interpret test results or provide clinical advice. Questions requiring clinical judgement remain with appropriately qualified healthcare professionals.
Where you have written escalation instructions, VoxHive can follow them. It does not independently decide that a situation is urgent, and it does not act as a triage service.
Appointments
Support appointment requests without overstating what is booked.
VoxHive can capture the reason for an appointment request at an administrative level, the patient's contact details and the times that suit them, following the qualifying questions your clinic approves.
Where connected to your booking or scheduling system, appointment actions follow the integration and workflow enabled. Without a live connection, VoxHive captures the request for your team to confirm, so no patient is told an appointment exists when it does not.
Out of hours
Routine enquiries answered outside clinic hours.
Patients often call in the evening or at weekends about registration, services, opening hours or a callback. VoxHive can answer those calls using your approved clinic information and your out-of-hours instructions, and leave a properly captured enquiry for the morning.
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Approved clinic knowledge
Your clinic's information. Not generic medical answers.
VoxHive is configured using information your clinic approves: services offered, opening hours, locations, administrative procedures, pricing information where you supply it, appointment preparation instructions and your call-handling rules.
If the information is not in your approved knowledge, VoxHive says so and captures the enquiry for your team rather than guessing at an answer.
Nothing clinical is inferred. The boundary between administrative help and clinical judgement is set by you and reviewed with you after listening to real calls.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
24/7 call handling for your clinic.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved clinic information, even when reception is at its busiest.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls when our reception team is busy?
Yes. VoxHive can handle configured patient enquiries when your reception team is with a patient, already on another call or otherwise unavailable, and capture the details your team needs to follow up.
Can it answer questions about services and prices?
It can answer routine questions using information your clinic has approved, such as services offered, opening hours, locations and any pricing information you supply. Where that information has not been provided, it captures the enquiry instead of guessing.
Can it support appointment requests?
Yes. VoxHive can support configured appointment workflows. Where connected to your booking or scheduling system, the available actions depend on the integration and workflow enabled. Without live availability, it captures the request for your team rather than claiming an appointment is confirmed.
Does VoxHive provide medical advice?
No. VoxHive handles routine administrative enquiries. It should not diagnose symptoms, recommend treatment, interpret test results or assess clinical urgency. Anything requiring clinical judgement stays with appropriately qualified healthcare professionals.
What happens if a patient asks something it doesn't know?
If the answer is not in your approved clinic information or configured workflow, VoxHive explains that and captures the enquiry for a member of your team to follow up.
Can VoxHive integrate with clinic-management systems?
Integration requirements depend on the systems your clinic uses and the workflow required. We do not claim a named clinic or practice-management integration unless it is currently supported, so specific requirements are discussed during onboarding.
Ready for your business
We will walk through how medical & healthcare clinics use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in medical & healthcare clinics? Read our practical guide to AI receptionists for medical & healthcare clinics, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.