AI Receptionist for Recruitment & Staffing
An AI Receptionist Built for UK Recruitment Agencies
VoxHive answers candidate and client calls, handles routine enquiries, captures caller details and supports configured callback, intake and appointment workflows.
The problem
Candidates and clients call while your consultants are already in conversations.
Consultants spend the day on the phone: interviewing candidates, briefing employers, chasing feedback and handling another enquiry when the next one arrives.
VoxHive answers the calls that would otherwise ring out, works out whether the caller is a candidate or an employer, handles routine questions from your approved information and captures the rest for the consultant who owns that relationship.
What VoxHive handles
What VoxHive handles for Recruitment & Staffing
Each of these can be configured for your business, using your own wording and call-handling rules.
- Candidate enquiries
- Employer enquiries
- Job enquiries
- Interview information
- Callback requests
- Lead capture
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
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Caller types
Two audiences on one number.
Candidates and prospective candidates call about registering, about a role they have seen advertised, or to chase where their application has got to. Existing clients and prospective employers call about a live vacancy, a placement or a new requirement.
Interview-related administrative enquiries are common too: confirming a time or location, asking what to bring, or rearranging. Alongside those sit ordinary callback requests and general vacancy questions.
VoxHive is configured to establish which of these it is dealing with early in the call, ask the right questions for that route, and hand the enquiry to the correct desk.
Candidate intake
Capture candidate enquiries consistently.
VoxHive can capture appropriate initial contact details and general enquiry information according to your configured workflow: name and contact route, the type of work they are looking for, general availability, location or travel preference, and how they heard about you.
That is where it stops. It does not score or rank candidates, judge suitability, make hiring decisions or determine employment eligibility or right to work. Those judgements belong to your consultants, and the information captured is simply passed to them.
Client enquiries
Take employer enquiries without committing the agency.
For an employer calling with a requirement, VoxHive can record the company, the contact, the role or roles involved, headcount, location, rough timescale and the best time to speak, then route it to the consultant covering that sector.
It does not agree fees, terms of business, rebate periods or exclusivity, and it does not commit the agency to filling a role. Commercial conversations start when your consultant calls back.
Decision boundary
Enquiry handling, not hiring decisions.
Hiring, candidate suitability, screening decisions and professional recruitment judgement remain with the agency.
VoxHive does not perform background checks, right-to-work determinations or vetting, and it does not tell a candidate whether they will be put forward. It captures the conversation accurately so your consultants can make those calls.
Approved agency knowledge
Your agency's information. Not generic recruitment answers.
VoxHive works from what your agency approves: the sectors and roles you cover, how registration works, what documents you ask candidates for, your office and interview locations, and how each type of caller should be routed.
General vacancy enquiries can be handled where approved information exists. Where it does not, VoxHive says so plainly and captures the enquiry for the consultant instead of inventing a role or a rate.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Answer candidates and clients beyond consultant hours.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Every caller gets the same approved answers and the same set of intake questions.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting when a job advert goes live.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls while our consultants are busy?
Yes. When consultants are interviewing, with a client or already on another call, VoxHive can take the call, deal with configured routine enquiries and capture the rest for the right desk.
Can it handle candidate enquiries?
It can capture contact details, the type of work sought, general availability and location preference under your configured intake workflow, and answer general vacancy questions where approved information exists.
Can it handle employer and client enquiries?
Yes. It can record the company, contact, role, headcount, location and timescale and route the enquiry to the consultant who covers that sector. It does not agree fees or terms of business.
Can it deal with interview and callback requests?
It can capture interview-related administrative enquiries and callback requests. Where connected to your booking or scheduling system, appointment requests can be handled to your configured rules; otherwise your consultant confirms the time.
Does VoxHive decide whether a candidate is suitable?
No. It does not score, rank or shortlist candidates, make hiring decisions, or determine employment eligibility or right to work. Those decisions remain with your consultants.
Does VoxHive integrate with recruitment software or job boards?
Integration requirements depend on the systems your agency uses and the workflow required. We do not claim a named applicant-tracking, CRM or job-board integration unless it is currently supported, so requirements are discussed during onboarding.
Ready for your business
We will walk through how recruitment & staffing use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in recruitment & staffing? Read our practical guide to AI receptionists for recruitment & staffing, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.