AI Receptionist for Restaurants & Cafes
An AI Receptionist Built for UK Restaurants & Cafes
VoxHive answers customer calls, handles routine enquiries, captures reservation requests and supports configured callback and booking workflows while your team focuses on guests.
The problem
The phone often rings when your team is serving customers.
Staff may be taking orders, serving tables, working in the kitchen or already speaking with another guest when someone calls.
VoxHive provides an additional enquiry-handling layer that can answer routine questions and capture booking or callback details.
What VoxHive handles
What VoxHive handles for Restaurants & Cafes
Each of these can be configured for your business, using your own wording and call-handling rules.
- Table enquiries
- Booking requests
- Opening hours
- Menu questions
- Private dining enquiries
- Event enquiries
- Cancellation enquiries
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your restaurants & cafes
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
What callers ask
Covers, questions and the things guests check before they arrive.
Most calls are short and practical: opening hours, where you are and how to get there, whether you can take a table tonight, a larger group booking, a question about the menu you have published, a private event enquiry, or accessibility and parking details.
Takeaway and collection questions can be answered too, where you have supplied that information. VoxHive captures the caller's details and their request the way your team would write it on the book.
Allergens and dietary questions
Approved information only for allergen and dietary enquiries.
VoxHive may provide allergen or dietary information only where your venue has supplied clear approved information for the dish or menu in question.
If that information is not available, or the question goes beyond what you have supplied, VoxHive does not guess. It explains that the detail needs to be confirmed by the team and captures the enquiry for a member of staff to answer directly.
It does not give medical or dietary advice of any kind.
Reservations
Take reservation enquiries without inventing a table.
VoxHive can capture the date, time, party size, the caller's name and number and any note your team would want, such as a birthday, a high chair or a step-free table.
Where connected to your reservation or booking system, the available actions depend on the integration and workflow enabled. Without a live connection, VoxHive is explicit that the request will be confirmed by the venue, so a guest is never told a table is held when it is not.
Out of service hours
Calls that arrive when the doors are shut.
People ring in the morning before you open, in the gap between lunch and dinner and late at night to arrange something for next week. Those calls are often the largest bookings.
VoxHive can answer at those times with your approved venue information, capture future reservation and event enquiries and leave them ready for whoever opens the book. VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Approved venue knowledge
Your venue's information. Not generic answers.
VoxHive uses what you supply and approve: service times, location and parking, published menus, set menus and group terms, deposit and cancellation policies, private hire details and your rules for how enquiries should be handled.
When something is outside that, it says so and captures the enquiry for your team rather than improvising an answer about your food, your tables or your prices.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Enquiries answered while service is running.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved venue information, through the middle of a busy service.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls while our staff are serving customers?
Yes. When the team is on the floor or in the kitchen, VoxHive can handle configured routine enquiries and capture booking or callback details for the venue to pick up.
Can it take reservation enquiries?
It can capture reservation requests, including date, time, party size and any note your team needs. Where connected to your reservation system, the available actions depend on the integration enabled. Otherwise the request is confirmed by your venue rather than presented as a held table.
Can it answer opening-hours and location questions?
Yes, using the service times, address, directions, parking and accessibility information you have supplied and approved.
Can it answer allergen questions?
Only where you have supplied clear approved allergen or dietary information for the dish in question. If that detail is not available, VoxHive says it needs to be confirmed by the team and captures the enquiry. It does not guess and does not give medical advice.
What happens if it doesn't know the answer?
It explains that it does not have the information and captures the caller's details and question for a member of your team to follow up.
Does VoxHive integrate with restaurant booking systems?
Integration requirements depend on the system your venue uses and the workflow required. We do not claim a named booking or delivery platform integration unless it is currently supported, so requirements are discussed during onboarding.
Ready for your business
We will walk through how restaurants & cafes use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in restaurants & cafes? Read our practical guide to AI receptionists for restaurants & cafes, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.