AI Receptionist for Transport & Logistics
An AI Receptionist Built for UK Transport & Logistics Businesses
VoxHive answers calls 24/7, captures customer and shipment enquiries, provides approved business information and supports configured quote, callback and operational workflows.
The problem
Transport enquiries keep arriving while your team is coordinating operations.
Your operations team is planning loads, speaking to drivers and solving problems as they happen. The phone rings throughout, with a mix of new customers, quote requests and callers chasing something already booked.
VoxHive answers the routine ones, captures the reference and detail your team needs and supports the quote and callback workflows you configure, so operations are interrupted less often.
What VoxHive handles
What VoxHive handles for Transport & Logistics
Each of these can be configured for your business, using your own wording and call-handling rules.
- Delivery enquiries
- Collection requests
- Tracking enquiries
- Quote requests
- Callback requests
- Dispatch messages
- Emergency routing
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your transport & logistics
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Enquiry types
New customers, quotes and callers chasing a job.
New customers ask what you move, where you operate and how pricing works. Existing customers ring about a collection or delivery already booked, or need to reach a named person in operations.
VoxHive is configured to tell those apart, deal with the routine ones from approved information and route the rest to the right place instead of putting everything through to operations.
Enquiry capture
Capture collection, delivery and quote details properly.
For a quote request VoxHive can collect what your workflow asks for: collection and delivery points, approximate weight, dimensions or pallet count, timing requirements and contact details. Quoting itself stays with your team unless a workflow has been explicitly configured from approved rules.
For an enquiry about existing work it can capture the consignment or reference number, the caller's identity and the question, so your team can respond from the real record.
Escalation and control
Operational judgement stays with your team.
Where connected to the relevant operational system, VoxHive can work within the actions that integration allows. Otherwise it makes clear it does not have live status information and captures the enquiry.
It does not control dispatch, change a route, commit to a delivery time or make safety-critical decisions, and it follows the escalation instructions you configure for urgent calls rather than presenting itself as an emergency service.
Approved operational knowledge
Your operational information. Not generic AI answers.
VoxHive answers from what your business supplies: the services and lanes you operate, the areas you cover, depot and contact details, how quotes are handled, and how each type of enquiry should be routed.
It does not speak for live operations. Where connected to the relevant operational system, the information available depends on that integration; otherwise it captures the enquiry and reference details for your team rather than guessing at a status.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
Keep the line covered around the clock.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
The same approved answers about services, coverage and process, whatever time the call arrives.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed calls and unnecessary waiting when several customers ring during a busy period.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
What kinds of logistics calls can VoxHive handle?
Routine ones: what services and lanes you operate, areas covered, depot and contact details, how quoting works, collection and delivery enquiry capture, callback requests and routing calls to the right department.
Can it tell a customer where their shipment is?
Only where connected to the relevant operational system, and then only within what that integration allows. Without a connection it does not have live shipment status: it captures the reference number and the question so your team can respond accurately.
Can it quote for a job?
It captures the details a quote needs, such as collection and delivery points, weight or pallet count and timings. It does not price a job or commit your business to a rate unless a workflow has been explicitly configured from rules you approve.
Can it change a booking, a route or a delivery slot?
No. VoxHive does not control dispatch, change routes or promise delivery or collection times. It captures the request and passes it to the team who make those decisions.
Can it answer calls outside operating hours?
Yes. It can answer out-of-hours calls, give approved information and capture enquiries and reference details. Urgent calls follow your configured escalation instructions; it is not an emergency response service.
Does VoxHive integrate with our TMS or fleet system?
That depends on the system you use and the workflow required. VoxHive can support configured quote, callback and operational enquiry workflows, and we do not claim a named TMS, telematics or fleet integration unless it is currently supported.
Ready for your business
We will walk through how transport & logistics use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in transport & logistics? Read our practical guide to AI receptionists for transport & logistics, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.