AI Receptionist for Veterinary Practices
An AI Receptionist Built for UK Veterinary Practices
VoxHive answers pet-owner calls 24/7, handles routine administrative enquiries, captures caller details and supports configured appointment, callback and escalation workflows using your practice's approved information.
The problem
Pet owners call when your team is already helping another animal.
Reception may be settling a nervous dog, taking payment, supporting a clinician in a consult room or already on another call when the next owner rings.
VoxHive extends your administrative call-handling capacity, answering routine enquiries and capturing owner and animal details so your team can stay with the animal in front of them.
What VoxHive handles
What VoxHive handles for Veterinary Practices
Each of these can be configured for your business, using your own wording and call-handling rules.
- Appointment requests
- Routine enquiries
- Vaccination enquiries
- Opening hours
- Pet-owner messages
- Urgent-case routing
How it works
From first contact to your dashboard.
- 1
Phone, web, email or WhatsApp
A customer gets in touch on whichever channel you have configured.
- 2
VoxHive answers
It responds immediately using only your approved knowledge and call-handling rules.
- 3
Booking, message or lead
It captures the enquiry, takes a message or handles the appointment workflow you have set up.
- 4
Your dashboard
The conversation, summary and captured details land in your VoxHive dashboard.
Plans from £49/month
See VoxHive working for your veterinary practices
Start with a 14-day free trial, no card required, or compare the plans and included AI voice minutes.
Who is calling
Routine owner enquiries your reception handles every day.
Typical calls include routine appointment requests, questions about vaccinations, neutering or other services where you have supplied approved information, prices where you publish them, opening hours and directions, and callback requests.
Registered clients also call to leave messages for a vet or nurse, ask about collection times or check a practice policy. VoxHive captures those accurately and passes them on under the rules you set.
Animal health boundary
Administrative assistance, not veterinary advice.
VoxHive should not diagnose an animal, assess symptoms, recommend treatment, interpret clinical information or decide whether a condition is medically urgent.
Where an owner describes something worrying, VoxHive follows your practice-approved escalation instructions only. It does not improvise first-aid guidance, medication advice or an opinion on how serious a situation is.
Appointments
Capture appointment requests for the right kind of visit.
VoxHive can collect the owner's name and contact details, the animal's name and species, the reason for the visit at an administrative level, and the times that suit them.
Where connected to your booking or scheduling system, appointment actions follow the integration and workflow enabled. Otherwise the request is captured for your team to confirm, so no owner is told a consult is booked when it is not.
Out of hours
Evenings and weekends, handled to your instructions.
Owners often call outside consulting hours about a routine appointment, a repeat prescription request or a general practice question. VoxHive can answer using your approved information and leave the enquiry ready for the next working day.
Any out-of-hours or emergency routing message is exactly the wording your practice supplies, so owners are directed the way you have decided.
Approved practice knowledge
Your practice's information. Not generic animal-health answers.
VoxHive is configured with what your practice approves: services, consult types, opening hours, branch locations, prices where you supply them, registration and payment policies and your call-handling instructions.
If a question falls outside that, VoxHive says it does not have the answer and captures the enquiry rather than offering an opinion about an animal's health.
How we describe capability
- Can be configured to handle your routine enquiries.
- Where connected to your booking system, it supports appointment workflows.
- Using your approved knowledge, it answers consistently every time.
- Where supported by your workflow, it routes urgent calls to a person.
Always available
24/7 call handling for your practice.
24/7 call handling
Calls are answered at night, at weekends and over holidays, following your out-of-hours instructions.
Consistent responses
Consistent answers from your approved practice information, including on busy consulting days.
Handle multiple calls at the same time
VoxHive can handle simultaneous conversations, helping reduce missed enquiries and unnecessary waiting during busy periods.
Lead and enquiry capture
Names, numbers and what the caller wanted are captured and passed to your team.
Appointment workflows
Where configured, appointment requests are captured and handled to your rules.
Your knowledge, one place
One approved source of answers across phone, email and web chat.
FAQ
Common questions.
Can VoxHive answer calls while our veterinary team is busy?
Yes. When reception is with a client, supporting a clinician or already on another call, VoxHive can handle configured routine enquiries and capture owner and animal details for follow-up.
Can it support appointment requests?
It can capture appointment requests, including the animal, the reason for the visit at an administrative level and preferred times. Where connected to your booking system, the available actions depend on the integration enabled; otherwise your team confirms the slot.
Can it answer questions about prices and services?
Yes, where your practice has supplied and approved that information, such as consult fees, vaccination services or opening hours. If a price or service has not been supplied, VoxHive captures the enquiry instead of estimating.
Does VoxHive give veterinary advice?
No. It should not diagnose an animal, assess symptoms, recommend treatment or advise on medication. Clinical judgement stays with your veterinary surgeons and nurses.
What happens if a pet owner describes an urgent problem?
VoxHive follows the escalation instructions your practice has approved, using your wording. It does not assess how serious a condition is or make its own judgement about urgency.
Does VoxHive integrate with veterinary practice software?
Integration requirements depend on the systems your practice uses and the workflow required. We do not claim a named veterinary system integration unless it is currently supported, so requirements are discussed during onboarding.
Ready for your business
We will walk through how veterinary practices use VoxHive, what it can be configured to do for you, and what it will not do.
- UK hosted
- Designed to support your data protection requirements
- No setup fee
- Cancel anytime
Want to see how AI receptionists work specifically in veterinary practices? Read our practical guide to AI receptionists for veterinary practices, covering the calls that come in, what callers ask and what the receptionist should never attempt.
Or browse every industry we support.