Never miss another customer enquiry.
Every enquiry answered instantly across phone, email, web chat and WhatsApp. Trained on your documents, not the internet.
- No card required
- No setup fee
- Cancel anytime
Try VoxHive right now
This is a real VoxHive receptionist answering for a fictional business, VoxHive Demo Business. Ask about opening hours, services, prices, or request a callback. Then try asking something it could not possibly know.
No sign-up. No phone number. Takes 30 seconds.
Your browser will ask for microphone access. Calls end automatically after five minutes.
- Available 24/7
- Trained on your documents
- Books appointments automatically
- Phone, email, chat and WhatsApp
- UK hosted, data protection by design
Why businesses switch to VoxHive
Everything your front desk needs to do, without the limitations.
| Category | Traditional front desk | VoxHive |
|---|---|---|
| Availability | Office hours | 24/7, every day of the year |
| Capacity | One conversation at a time | Handles multiple conversations simultaneously |
| Training | Manual onboarding | Trained on your documents and policies |
| Channels | Usually phone only | Phone, email, web chat, SMS and WhatsApp |
| Knowledge | Relies on training and memory | Answers from your approved knowledge base |
| After-hours enquiries | Voicemail | Answered immediately |
| Consistency | Varies between staff | Same high standard every conversation |
| Cover | Holidays and sickness require cover | Always available |
| Appointments | Books manually | Books appointments during the conversation |
| Typical annual cost | £30k to £40k+ including NI, pension and leave | From £149 per month |
Availability
Capacity
Training
Channels
Knowledge
After-hours enquiries
Consistency
Cover
Appointments
Typical annual cost
VoxHive works alongside your existing team. Use it for overflow, after-hours, and routine enquiries, or as a standalone solution.
The cost of a missed enquiry
A missed call is not just one lost customer. It is a lost referral, a negative review, and a competitor who picked up the phone. Most businesses miss 20 to 40 percent of inbound calls. After hours, weekends, lunch breaks, busy periods. Every one of those is someone who needed your help and went elsewhere. VoxHive makes sure that never happens. Every call answered. Every chat replied to. Every email handled. Around the clock, using your own business knowledge.
168 hrs
Covered every week
0.7s
Average response time
6
Channels, one agent
5 days
Typical time to live
The problem
Most calls go unanswered.
Small teams miss calls during lunch, after five, and at weekends. Every missed call is a customer who rings someone else instead.
After five, nobody answers
Enquiries arriving outside working hours wait until morning, by which point the customer has moved on.
Your team is on the phone
Repetitive questions about delivery, opening hours and order status take up the time your people should spend on real problems.
Hiring doesn't scale
One person covers 40 hours a week. Covering evenings and weekends means three people, or nobody.
How it works
Four steps. About half a second.
01
It listens
Your caller speaks. Their words are transcribed in real time, with names and postcodes handled correctly.
02
It understands
The agent works out what they want, then searches your own documents for the answer.
03
It acts
It can verify an account, send a confirmation email or update your CRM while still on the call.
04
It answers
It replies in a natural voice. If it cannot help, it transfers to a colleague with the full context.
Product
One agent. Every channel.
Voice
A dedicated number your agent answers on the first ring, day or night. Keep your existing number if you prefer.
Forward your support inbox. Replies go out under your own domain, so customers never see a change.
Web chat
One line of code puts a chat bubble on your site. It answers from the same knowledge as your phone line.
SMS
Customers text your number and get an answer straight back. Same knowledge, same agent, no app to install.
Two billion people already have it open. Your agent handles WhatsApp messages and calls on the same number.
One knowledge base behind all five
Upload your policies, price lists, opening hours and procedures once. Every channel answers from the same material, so a caller and a website visitor get the same answer to the same question. When something changes, you update the document and every channel is correct from the next conversation onwards.
Answers only from your documents
Never from general knowledge or guesswork
Says so when it does not know
Then offers to pass the caller to a person
Corrections take effect immediately
Update the document, no retraining needed
Built to keep your business responsive
Always on. Always ready.
VoxHive handles customer conversations across your channels so your team can focus on the work that matters.
24/7
Availability
Your AI receptionist can answer enquiries day and night.
Always
Ready to answer
Your AI receptionist is there when your team cannot get to the phone.
5
Channels
Voice, email, web chat, SMS and WhatsApp.
Multiple
Conversations at once
Handle simultaneous enquiries without relying on a single receptionist.
1
Knowledge source
One approved business knowledge base across every connected channel.
Who it's for
Built for businesses that rely on customer conversations.
Whether you are running a dental practice, managing properties, serving guests, working on-site or supporting business customers, VoxHive can be configured around the way your business works.
Dental Practices
AI receptionist for dental practices, handles patient calls, appointment enquiries and emergency routing.
Home Services & Trades
AI receptionist for plumbers, electricians and tradespeople, captures leads and handles emergency calls.
Estate Agents & Property
AI receptionist for estate agents, captures viewing requests, property enquiries and landlord calls.
Hotels & Hospitality
AI receptionist for hotels and guest accommodation, handles room enquiries, booking requests and guest messages.
Legal & Law Firms
AI receptionist for solicitors and law firms, captures new enquiries and qualifies leads.
Restaurants & Cafes
AI receptionist for restaurants, handles table enquiries, booking requests and menu questions.
VoxHive supports businesses across 20 UK industries.
Accuracy
It says "I don't know" when it doesn't know.
The most dangerous thing an AI can do on your phone line is invent a refund policy. VoxHive agents answer only from documents you have uploaded. When the answer isn't there, they say so and offer a human.
- Answers grounded in your own documents
- Escalates rather than guesses
- Every call transcribed and reviewable
Try VoxHive right now
This is a real VoxHive receptionist answering for a fictional business, VoxHive Demo Business. Ask about opening hours, services, prices, or request a callback. Then try asking something it could not possibly know.
No sign-up. No phone number. Takes 30 seconds.
Your browser will ask for microphone access. Calls end automatically after five minutes.
Try asking about something the practice would not have documented, such as parking charges or whether they sell toothbrushes.
The maths
One person covers 40 hours. VoxHive covers 168.
| One hire | VoxHive | |
|---|---|---|
| Hours covered weekly | 40 | 168 |
| Simultaneous calls | 1 | Unlimited |
| Weekends and bank holidays | No | Yes |
| Sick leave and holiday | Yes | No |
| Time to start | 4 to 8 weeks | Days |
| Every call transcribed | No | Yes |
VoxHive is not a replacement for a good team. It is a way to stop losing the calls your team cannot physically take: the ones arriving while everyone is already on the phone, or long after the office has closed.
Agents transfer to a person whenever the caller asks or the agent cannot help, so a human stays in the loop for anything that matters.
Book a demoIntegrations
It connects to what you already run.
Agents do not just answer questions. They trigger real actions during a conversation, through webhooks that reach any system with an API.
Direct webhooks
When an agent needs to do something, it calls your endpoint with the details and waits for a reply. If your system has an API, an agent can reach it.
Automation platforms
Connect through Make, n8n or Zapier to reach several thousand applications without writing code. Useful where you want a CRM updated or a notification sent without building anything yourself.
Built-in booking
Appointment booking works out of the box, with real availability, buffers, opening hours and cancellations. No integration required.
Commonly connected: CRMs, calendars, order systems, help desks and messaging tools. We will map yours on the demo.
Trust
Built for regulated work.
UK data residency
Your data is stored in a London region.
UK GDPR
Data processing agreements available on request.
Callers are told
Every agent identifies itself as AI in its opening line.
Card data never stored
Sensitive digits are captured by keypad, never seen by the AI.
Tenant isolation
Enforced at the database level, not in application code.
Full audit trail
Recordings, transcripts and every action taken, on every call.
Pricing
Priced for the calls you actually take.
Every plan includes voice, email, SMS, WhatsApp and web chat. No setup fee, no per-seat charges, no minimum term.
Starter
£124
/ month, billed annually (£1,490)
400 minutes included
For a single line that keeps ringing.
- 1 AI agent
- 1 phone number
- Voice, email, SMS, WhatsApp and chat
- Knowledge base
- Appointment booking
- Call transcripts and recordings
- Email support
Growth
£333
/ month, billed annually (£3,990)
1,500 minutes included
For teams losing enquiries out of hours.
- 3 AI agents
- 3 phone numbers
- Everything in Starter
- Caller verification by PIN
- Custom email templates
- Escalation to your team
- Priority support
Scale
£749
/ month, billed annually (£8,990)
4,000 minutes included
For multi-site and high-volume operations.
- 10 AI agents
- 10 phone numbers
- Everything in Growth
- Multiple knowledge bases
- Advanced call analytics
- Data processing agreement
- Onboarding session
Enterprise
Let's talk
Bespoke pricing
Custom volume
For regulated work and bespoke integrations.
- Unlimited agents and numbers
- Custom integrations
- Dedicated infrastructure
- Named account contact
- Custom data residency
- SLA and support terms
Additional minutes charged at 25p. Text, email and chat conversations are unlimited on every plan.
All prices exclude VAT. Monthly plans cancel any time with 30 days' notice.
Prefer to talk it through? Call us on 0121 769 3624
Not sure how many minutes you need?
Most single-site businesses use 300 to 600 minutes a month. We'll size it with you on the demo and move you between plans free of charge.
FAQ
Questions we get asked.
No. VoxHive never invents answers. The AI only answers using the knowledge you upload. If it cannot find the information, it tells the caller it does not know and offers to transfer them to a member of your team or take a message instead of guessing. Every conversation is transcribed so you can review exactly what was said. If you update your knowledge, the AI uses the new information from the next conversation onwards.
Get started
See it on your own numbers.
A twenty-minute walkthrough using your documents and your call scenarios. No slides.
- We'll load your own FAQ document
- You'll hear the agent answer live
- No commitment
Prefer email? Write to contact@voxhive.uk.
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